Bilingual Facilities Services Coordinator

2 weeks ago

Toronto, Canada Achev Full time

**KEY DUTIES & RESPONSIBILITIES**
- Learns client account details, the service request/work order management systems, the telephony system and BGIS Operations Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line Facility Managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Provides customer service support in either English and French OR English and Spanish
- Participates in program initiatives undertaken by the Operations Centre
- Maintains confidentiality of client account information and other confidential information and conducts work in a professional manner
- May be required to demonstrate Operations Centre capabilities to potential and/or existing clients and to prospective hires by having such people y-chord into live calls
- May be required to provide training to new Team Members
- Other duties as assigned

**Work Hour Availability Requirements**
- 7/24/365 environment requiring open availability; rotating shifts between 6:00am and 11:00pm EST
- Weekends and holiday work availability on a rotational basis
- May be required to work overtime

**MINIMUM EDUCATION**:High school completion plus a specialized technical or business course

**JOB-RELATED EXPERIENCE**:One year or less

**Knowledge & Skills**
- Demonstrates language proficiency (both verbal and written) in English and French OR English and Spanish, including proper grammar, spelling and punctuation. Clear and effective communication skills in all languages
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance is an asset
- Strong customer service orientation and demonstrated customer service skills
- Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills
- Demonstrated organizational skills
- Ability to sustain concentration over a prolonged period of time and pay attention to details
- Demonstrated computer proficiency including solid keyboarding skills
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

**Licenses and/or Professional Accreditation**
- None required

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live in the GTA?

Work Location: In person

Application deadline: 2023-03-24
Expected start date: 2023-04-17

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