Jr. Account Manager
1 week ago
Jr. Account Manager**Company: ASSA ABLOY Door Group Canada**
**Reports to**: Customer Service and Estimating Manager, Customer Service
**Location**: Woodbridge, Ontario Canada
The ASSA ABLOY Group is the global leader in access solutions. Headquartered in Stockholm, Sweden, ASSA ABLOY is comprised of over 150 companies in more than 40 countries, all part of the door security industry. Every day we help people feel safe, secure and experience a more open world.
Fleming and Baron manufacture steel doors and frames for the commercial, industrial and institutional markets and part of the ASSA ABLOY Group.
We are currently seeking a **Junior** **Account Manager** to join our team at our **Woodbridge, Ontario, Canada** manufacturing facility.
**WHAT WILL YOU DO AS OUR JUNIOR ACCOUNT MANAGER?**
As the **Junior** **Account Manager**, you’ll work on the Customer Service team supporting our Customer Service team members as you learn about our products and processes and develop towards supporting direct customers as well as intercompany associates in their daily requirements. You’ll develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our Customers.
**YOU WILL ALSO**:
- Provide exceptional support for customers in a technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries
- Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements
- Build strong relationships and understanding with customers, sales, teammates, and support departments to ensure customer requirements are satisfied consistently
- Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments
- Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers
- Other responsibilities as required
**WHAT WE ARE LOOKING FOR**:
- 2-3 years as an Account Manager supporting custom products
- Strong knowledge of customer service principles and practices
- Manufacturing and/or Building Material products knowledge is an asset
- University degree or technology related diploma
**THE SKILLS AND EXPERIENCE YOU NEED**:
- Proven ability to provide excellent support for customers in a fast-paced environment
- Enjoy learning technical products and providing technical support and guidance for customers
- Experience working successfully in a B2B environment
- Excellent ability to communicate and work successfully within a team
- Thrive in a role that requires the ability to troubleshoot, take initiative and implement processes and actions to resolve issues
- Build positive relationships and handle conflict resolution and build credibility internal and externally
**PHYSICAL DEMANDS AND WORKING CONDITIONS**:
- Manufacturing/industrial environment; some dust and noise
- Ability to navigate through the manufacturing facility on an occasional basis (155,000 sq ft)
**WHY YOU WANT TO WORK WITH US**:
- A great Employer-paid Benefit plan
- Competitive Retirement plan
- Ongoing training and development
- Supportive team environment
- A stable and growing industry
**_ Experience a safer and more open world._**
**Application due**
- 2023-05-12
- **Function**
Customer Service & Contact Center Operations
**Experience level**
Associate
**Location**
Woodbridge, Ontario, Canada
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