Guest Service Agent

3 weeks ago

London, Canada DoubleTree by Hilton London Full time

The DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This full-service hotel also offers a well-equipped fitness centre and pool and a fully equipped business center.

Reporting to the Front Office Manager, the Guest Service Agent is responsible for greeting and registering hotel guests, while providing exceptional service

**Responsibilities include, but are not limited to, the following functions**:

- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
- Check in and check out guests in a friendly and professional manner.
- Complete the registration process by inputting and retrieving information from the Property Management System (PMS).
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Promptly answer the switchboard using positive and clear communication.
- Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence.
- Close guest accounts at time of check out and ascertain satisfaction. When necessary, utilize employee guest service recovery methods ensuring guest satisfaction is achieved.
- Completion of secondary school is required.
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is considered an asset.
- Strong customer service skills.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Must have the ability to communicate in English.
- Always maintain a professional appearance and manner.

Thank you for your interest in Holloway Lodging Corporation. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know of any accommodations that may be required in the interview process.

**Job Types**: Full-time, Permanent

**Salary**: From $16.20 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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