Event Coordinator

3 weeks ago

Halifax, Canada Events East Full time

The Event Coordinator (EC) supports Events East Group by ensuring efficient and effective delivery of contracted meetings and events at both our venues. The Event Coordinator is primarily responsible for supporting Event Managers, Associate Event Managers and clients during the pre-planning and on-site event delivery. The EC acts as a secondary point of contact for clients when required, actively supporting the Primary Point of Contact strategy.

While the EC's primary area of focus is on-site support to ensure event delivery excellence, some meeting management may be assigned to this role, based upon scope and complexity.

The Event Coordinator supports operational teams by ensuring the timely, accurate input of detailed event information. The EC also supports Sales and Business Development efforts by building and maintaining strong client relationships and by delivering events of world-class caliber while adhering to the Events East corporate mission, vision, and strategy for service delivery.

**KEY RESPONSIBILITIES**:
**Event Management**:

- Support Event Managers and Associate Event Managers by:

- Participating in advance event planning, particularly in the national and international markets,
- Processing event changes accurately and in a timely manner,
- Coordinating effective and efficient on-site event delivery,
- Acting as a secondary point of contact for the client throughout the event cycle.
- Manage a percentage of events, as assigned, with focus on:

- Banquet events and meetings, generally (but not exclusively) based in the local/regional market,
- Add-on meetings to booked conferences and conventions,
- Internal meetings and events, including those with external attendees.
- Adhere to Event Management policies, procedures, and service delivery standards, particularly regarding procurement of event detail, programming of event detail, and oversight of event delivery.
- Assist in coordination of operational meetings (e.g.: internal pre-cons) to support event delivery teams. Assist in coordination of client-focused meetings (e.g.: pre
- and post-convention meetings) to ensure exceptional event experiences.

**Leadership**:

- Actively participate and provide constructive contribution to meetings, projects, and working groups as assigned and directed.
- Act as a positive role model for all staff members in job performance, work ethic, and disposition. Act as a mentor for student or co-op hires.
- Foster positive relationships with all teams, championing organizational values and recognizing colleagues who demonstrate supporting behaviors.

**Service Excellence**:

- Proactively support and maintain Primary Point of Contact strategy, including delivering constructive feedback on the strategy and offering a solution-centric approach.
- Engage in developing, planning, and executing client-centric specialty programs.
- Maintain positive, professional relationships with all industry partners, including service suppliers, hoteliers, and planners.
- Engage in professional development activities, under direction of management.

**Health and Safety**:

- Identify and mitigate any event-related health and safety concerns, both property-related and food and beverage-related.
- Assess potential safety hazards following event set up and throughout the onsite event cycle to ensure safe operations for guests and employees.
- Actively participate in emergency preparedness training including information sessions, group activities, and situational simulations.
- Resolutely support the Joint Operational Health and Safety Committee (JOHSC) in all its endeavors and promote health and safety initiatives by reinforcing organizational culture.

**PROFESSIONAL REQUIREMENTS**:

- Completion of post-secondary education preferred; preference given to hospitality/tourism areas of focus
- Minimum 2 years' experience in an event co-ordination or meeting management role
- Recognized industry certification an asset; preference given to CMP and/or CMM designations

**ADDITIONAL SKILL REQUIREMENTS**:

- Outstanding written and oral communications skills
- Problem-solving and management through stressful situations
- Project management, attention to detail, timelines, and task management
- Leadership and strong interpersonal skills
- Ability to accept positive and constructive performance coaching and action

During the recruitment process, applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs, in confidence, with the Recruiter when selected.

TO APPLY: via Career Beacon.

APPLICATION DEADLINE: Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest, however only those selected for interview will be contacted.

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