Banquet Coordinator

Hazelmere Golf & Tennis Club does not reside on a public transit route: a reliable mode of transportation is a must

**Job Summary**

Assist in the overall management of the Banquet Department with a focus on sales, office administration, staff supervision, and event planning and execution.

**Responsibilities and Duties**

Primary
- Responding to customer inquiries in a professional and efficient manner
- Scheduling and conducting viewings and other meetings with clients
- Establish and maintain rapport with clients prior to, during, and post event, encouraging repeat business
- Talk to clients, listen to their needs, and present ideas and solutions to their requirements
- Confirm all event related information with clients and record details in banquet event order
- Initiate billing procedures, ensuring any deposits and other payments are received with adequate information and within an acceptable time frame
- Ensure compliance with the agreed upon details on the day of the event through hands-on day-of coordination
- Ensure accurate billing is completed for each function
- Maintain a high level staff morale
- Ensure maintenance of the cleanliness and equipment within the banquet department

Secondary
- Assume Duty Manager Role for the Clubhouse as required
- Promote positive customer relations on behalf of the company
- Ensure that all company policies and procedures as outlined in the employee handbook are adhered to by staff
- Maintain a thorough knowledge of current Human rights, BC Labour Standards and Worker's Compensation Board legislation
- Ensure that all health standards are being met within the department at all times

**Qualifications and Skills**
- Previous administrative, food and beverage and/or sales experience
- Ability to work effectively in a collaborative and team-oriented environment, possessing the proven ability to successfully coach, lead, and inspire others - both within your own team and other teams within an organization
- A genuinely positive attitude that lends itself to encouraging external feedback and the ideas of others
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions and resolutions as required
- Exceptional conflict resolution and negotiation skills with the ability to respond quickly and appropriately in a dynamic and changing environment
- Computer literacy and systems proficiency is required
- Proven ability to thrive in a fast paced client/guest-focused environment, using initiative and working well under pressure to prioritize and consistently meet deadlines
- A personable, polished demeanor and fine attention to detail
- Responsibilities frequently require an adjusted work schedule, including evenings, weekends and holidays to meet business demands
- Golf knowledge an asset

Employment Perks
- Free on site parking
- Free staff meals on 5hr+ shifts
- Self-controlled work hours apart from event days
- Free Golf and Tennis privileges in a stand-by membership format
- Variety of work environments keep job duties fresh and exciting
- Other discounts available on food and merchandise

**Job Types**: Part-time, Permanent
Part-time hours: 20-32 per week

**Salary**: $21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have a reliable mode of transportation?

Licence/Certification:

- Serving It Right certification (required)

Work Location: One location

Expected start date: 2023-02-22