Banquet Captain

**Hazelmere Golf & Tennis Ltd. is looking for applicants for a part-time Banquet Captain position. Full time may be available with cross-training in other departments.**

Hazelmere Golf & Tennis Club does not reside on a public transit route: reliable mode of transportation a must

**JOB SUMMARY**

Directly supervise and execute banquet event requirements according to the specifications both written or orally communicated, while ensuring club policy and procedures are strictly followed and enforced.

**DUTIES & TASKS**
- Communicate with event hosts prior to, during, and after the event to ensure the highest level of customer satisfaction
- Lead banquet team by example, following required setup, timing, and service specifications at outlined by the Banquet Event Order and through direct requests by the Hazelmere’s event coordination team and the event host
- Set up and ensure proper functioning of event AV requirements, monitoring and adjusting equipment as needed throughout event and ensuring proper storage of equipment after use
- Execute any other duties as requested by immediate supervisors
- Assign and monitor cleaning and organizational duties to banquet staff

**JOB SPECIFICATIONS**

**Preferred Skills and Knowledge**
- Ability to work effectively in a collaborative and team-oriented environment, possessing the proven ability to successfully coach, lead, and inspire others - both within your own team and other teams within an organization
- Comfortable communicating verbally to staff, organizers, and guests alike
- Exceptional conflict resolution skills with the ability to respond quickly and appropriately in a dynamic and changing environment
- Proven ability to thrive in a fast paced client/guest-focused environment
- A personable, polished demeanor and fine attention to detail
- POS knowledge
- Previous food and beverage and/or customer service experience required, previous banquet experience preferred
- Understanding of the golf and country club environment
- Golf knowledge an asset

**Work Characteristics and Conditions**
- Will be required to work on a shift basis, including weekends, evenings and holidays
- Morning shifts may start as early as 7:30AM, evening shifts may end as late as 1:00AM
- Must be able to work in a fast paced environment and be able to maintain organization and a positive attitude
- Primarily inside work within a restaurant environment, for private and public services
- Some outside work may be required
- May at times be required to push, pull, lift or carry items weighing up to 50lbs
- Time management skills are a must
- Work efficiently in a non-supervised position

**RESPONSIBILITIES & EXPECTATIONS**
- Confirm banquet staff report to work on time and in proper uniform
- Ensure maintenance of the cleanliness and equipment within the banquet department, reporting all major maintenance requirements to management
- Complete accurate billing for each function, collecting payments directly when required
- Ensure that all preparation and closing duties are performed according to standards and published checklists, filling in detailed reports of event occurrences for record keeping purposes
- Monitor guest behaviour, ensuring safety of persons and property.
- Ensure BC liquor regulations are strictly adhered to

**EMPLOYMENT PERKS**
- Free on site parking
- Free staff meals on 5hr+ shifts
- Flexible scheduling
- Free Golf and Tennis privileges in a stand-by membership format
- Fun, rewarding environment with plenty of social aspects
- Other discounts available on food and merchandise

**Job Type**: Part-time

**Salary**: $20.75 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Night shift
- Overtime

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have a reliable mode of transportation?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Serving It Right certificate (required)

Work Location: In person

Expected start date: 2024-04-15