Renewals Specialist

6 months ago

Calgary, Canada Total PowerGen Solutions Full time

**Renewals Specialist, Western Canada**

**We Offer**
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**What You’ll Do - The Role (Responsibilities)**
- Manage and facilitate the renewal of all existing contracts in the given territory with the aim of meeting maximum loss rate goals
- Review existing contracts (renewals) for profitability levels and past service efficiencies.
- Reprice contracts (renewals) to maintain both profitability and competitiveness.
- Offer upgrades, time extensions and service add-ons to maximize to increase our revenue levels.
- Complete initial phone calls with existing customers to confirm contact information, special site requirements and gauge customer feedback to determine the level of renewal efforts that will be required.
- Work in CRM and enter accurate information. Close off all renewals promptly and mark as won/lost or other.
- Work with reluctant customers and their potential objections to adapt, improvise and overcome until the renewal effort is successful.
- Maintain constant and continual contact with customers until a renewal is either accepted, rejected or requiring outside sales help.
- Accurate and detailed renewal tracking, follow-ups, and reporting
- Keep monthly renewal trackers up to date and organized.
- Engage and work with outside sales team and DSM’s when renewal efforts are failing, or customer expresses high dissatisfaction.
- Assist the Company in developing stronger relationships with our customers and suppliers.
- Provide improvement recommendations from customer feedback to Management.
- Work with and provide leads to Service Agreement Specialists when new opportunities are uncovered in the renewal process.
- Reach out to and engage the DSM’s and or Techs when additional information is required and when their input can help with the renewal efforts and successes.
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position.

**What You Need (Requirement)**
- Minimum 3 years of successful experience in a related or similar industry preferred.
- A general understanding of internal combustion engines and electricity
- Electrical and mechanical aptitude and/or employment background is considered an asset.
- Excellent working knowledge of Microsoft Office Suite and CRM Software.
- Excellent interpersonal and customer service skills.
- Ability to build and maintain lasting relationships with our customers and suppliers.
- Experience using sales tracking software preferred.
- Time management, accountability, and dependability.
- Excellent problem solving, negotiation, and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
- The ability to professionally handle sales rejection required.
- Experience in the generator industry would be an asset.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Manual dexterity is required to use desktop computers and peripherals.
- Overtime as required.
- Lifting or moving up to 30lbs may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted.**

**No Agencies please.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Asset - Do you have previous generator industry experience?

**Experience**:

- Successful experience in related/similar industry preferred: 3 years (required)
- Electrical and mechanical aptitude: 2 years (preferred)
- Excellent interpersonal and customer service skills.: 2 years (preferred)
- Excellent problem solving/negotiation, & decision-making: 1 year (preferred)

Work Location: In person

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