Customer Service Supervisor

2 weeks ago


Toronto, Canada Alleguard Full time

**Job Summary**

Reporting to the Director of Sales, Canada, the Customer Service Supervisor will provide strong administrative support, empowering team members to perform their jobs productively and efficiently.

**Responsibilities**
- Ability to supervise a Customer Service team of 5-10 people
- Supervises the entries of the Customer Service department, assigning the tasks generated to the appropriate departments, always seeking to satisfy the customers’ needs.
- Offers administrative support to members of the sales team.
- Carry out the planning, execution and control of all activities related to order processing, logistics and customer satisfaction
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Responsible for managing any requirements to support customers such as: quotations, sampling, purchasing, order entry, expediting shipments, quality issues reports, product availability; etc. in conjunction with leadership team
- Collaborate with the production department on the requirements from customers to assure the availability of the material on time.
- Ensure pricing within the ERP system and orders align with customer list pricing approved by Sales Account Managers
- Serves as the lead point of contact for all customer service reps.

**Qualifications**
- A keen understanding of the level of responsiveness and cooperation required in a fast paced energetic and entrepreneurial environment.
- Associate degree is highly preferred with related education and training.
- 3-5 years’ experience in managing and streamlining a customer service function is suggested.
- Experience with ERP is preferred (Sage 300)
- Experience with developing and tracking Customer Service Metrics.
- Strong skill-set in Microsoft Office 365
- Well organized with the ability to manage multiple competing priorities.
- Comfortable communicating in both the digital and traditional
- Strong relationship building and problem-solving skills

**Physical Demands**
- Position requires sitting at a desk or workstation for an extended period of time.
- Position requires manual/digital dexterity to support data entry for extended periods of time.
- Able to lift up to 20 lbs.

This job description is not a comprehensive list of activities or responsibilities. Duties and responsibilities may change at any time with or without notice.



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