Warehouse Customer Service Supervisor

3 weeks ago


Toronto, Canada NFI Industries Full time

The Customer Service Supervisor directs, administers and manages all aspects of office operations and works closely with the Customer Service Representatives (CSR’s) regarding all aspects of account administration.

**Essential Duties & Responsibilities**:
Supervises CSR and office staff on a day-to-day basis.

Ensures that all CSR’s are trained in data entry.

Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.

Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed.

Reviews standard operating procedures (SOP) for improvement.

Ensures that weekend and month end closings are complete in conjunction with Customer Service Manager

Coordinates end of month efforts to ensure transactional and accessorial billings are completed

Maintains all payroll records in a confidential and organized manner.

Recommends programs to senior management to improve the operation of the office.

Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.

Reviews personally or audit assigned personnel to check all transactions prior to being finalized.

Audits weekly activity records to ensure accurate productivity.

Coordinates on the distribution of corporate materials as necessary.

Assists Operations Manager in the development of vacation schedules, work schedules and annual review schedules.

Performs duties or projects as needed by the Operations/Office Managers.

**What you'll Need**:
2 -3 years years of supervisory experience in supply chain or distribution.

Previous experience in a 3PL environment an asset.

Service oriented with strong customer service skills and commitment to quality of work.

Excellent verbal and written communication skills to work in a customer focused environment.

Excellent training skills.

Ability to prioritize and multi-task in a fast-paced environment.


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