Business Program Specialist

2 months ago

Toronto, Canada TD Bank Full time

400944BR

Business Analysis / Reporting

Toronto, ON

February 24, 2023

Company Overview

Department Overview

The Business Banking Strategy Enablement Team has embarked on an exciting series of projects to design and build our new online platform for TD business customers - TD Business Central.

Can you run with a creative idea and connect the dots between customer need and product solution?

From business planning to product innovation, from strategy to digital delivery, we embody every aspect of product development and deployment, end to end. Individually and collectively, it’s our challenge and privilege to help build the better bank with industry-leading products and deliver powerful solutions for our Cash Management customer.

**Job Description**:

- We are looking for a Business Program Specialist (i.e. Product Owner) to help build out our online Business Banking capabilities.
- As the Business Program Specialist (i.e. Product Owner), your team will look to you to define, prioritize and ultimately approve what we release to production. Your work will affect hundreds of internal employees and eventually thousands of end customers.
- Building out our capabilities will require you to work with multiple individuals/teams including:

- control partners (e.g. legal, compliance, operational risk)
- solution designers
- user experience designers
- developers
- testers
- Excellent communication skills are a must as you’ll spend a lot of time working with your Business Analyst to write stories, groom them with your team & define unambiguous acceptance criteria.
- At times, you’ll do primary research, soliciting feedback from internal end users directly, or external end users through an agency
- You’ll also have an opportunity to present your work to multiple internal teams, including at the executive level
- Beyond building out new capabilities, we will look to you to:

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Participate in defining our program roadmap
- Maintain understanding of partner and vendor roadmaps, and have an understanding of how these technologies can be leveraged to bring business value

**Requirements**:

- Undergraduate degree or product owner / management certificate and / or 2+ years relevant experience
- Demonstrated experience building out on-line capabilities in a Business Program Specialist (i.e. Product Owner) capacity
- Agile development experience preferred
- Knowledge of Business Banking processes, products/services & customers (payments experience is an asset)
- Knowledge of current and emerging competitor and market trends
- Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
- Ability to communicate effectively with both business and technology stakeholders in both oral and written form
- Ability to work collaboratively and build relationships across teams and functions
- Ability to work successfully as a member of a team and independently

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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