Operations Program Specialist

5 months ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations an integral part to the success of the airport system, as a key role in facilitating safe and efficient and predictable movement of aircraft and all customers that those aircraft serve. Roles in Airport Operations are exciting and dynamic and require a strong team approach - which is key to everything we do.

**Position overview**

We have a permanent, full-time opportunity for an **Operations Program Specialist - Flow**. Reporting to the Manager, Airport Flow, you will be responsible for analyzing statistics on operational performance and using that information to coordinate new hire training; develop, monitor and implement new processes; consult on project work; and review, update and maintain Standard Operating Procedures.

**Key responsibilities include**:

- Building and maintaining relationships with Airport Authority teams and contracted partners for the Integrated Operations Centre (IOC)
- Acting as the technical lead for Operations/Flow Management for project consultation
- Analyzing statistics on operational/flow management performance
- Managing projects from project planning to measuring success
- Coordinate training for new hires in the IOC, including compiling training materials and building a training schedule pertaining to Flow Management.
- Development and on-going support of the Operations Live Dashboard.
- Providing incident and emergency management support, including participating in emergency management exercises and responding to the Emergency Operations Centre to assist with actual emergencies

**Key qualifications include**:

- At least four years’ extensive experience working in a major international airport, including experience working in an airport operations centre, supplemented by a two-year college certificate or diploma in Aviation Operations or a related field (bachelor’s degree in Aviation Management, Business, Operations or Logistics is preferred); or an equivalent combination of training and experience
- Strong analytical skills with a solid understanding of Maximo, Cisco, Digital Twin and Power BI Tools
- Excellent interpersonal and communication skills, including professional facilitation, presentation and writing skills
- Demonstrated negotiation and decision-making skills with the ability to formulate decisions without established guidelines
- Strong project management skills

**Salary Range **:$72,008 to $94,115 per annum, based on 37.5 hours per week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

**Who We Are**
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

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