Team Manager Ii, Wealth Ops

2 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The Reconciliations Team is a critical control function within TD Wealth Operations responsible for accounts that cover TD Wealth in Canada and the US. The Team is accountable for the overall governance of accounts to mitigate financial exposure and risk, and ensure superior client experiences. This involves oversight of accounts from multiple systems and across a range of Wealth products to ensure that breaks are being actively acquired, owned, investigated and resolved in a timely manner. In addition, the team works to investigate, improve, and optimize existing reconciliation processes and pain points within the entire Reconciliations control space.

As a member of the Reconciliations Control team, you will also have a unique opportunity to positively impact the future state of a vital control function within TD Wealth. The Team Manager will lead a team of specialized Officers responsible for all aspects of reconciliations, exception identification and distribution, and reporting. By Innovating with Purpose, you will support, enhance and ultimately augment our existing Reconciliations team's processes, mandate and efficiencies.

Your high energy and desire to invoke change will enable you to find creative solutions that not only optimize the efficiency of existing processes, but also improve employee engagement and satisfaction.

You are a leader with a keen sense of finding the root cause of problems by sifting through data as well as strong social skills to lead change within a team with varied strengths and skillsets. You are driven to succeed in a dynamic and changing environment to drive competitive advantage within the Operations functions at TD Wealth.

**Responsibilities**:

- Oversight and continuous monitoring of a team of 7 (Team Lead, Analyst and Officers) responsible for all aspects of daily, weekly and monthly reconciliations, ensuring all reconciliations are completed in accordance with SLA, resulting breaks identified are promptly & fully investigated and are accurately allocated, across a variety of Wealth products (ex. Term Deposits, GICs, Equities, Mutual Funds, etc.)
- Cover a variety of reconciliations that include cash and holdings, both complete automatically as well as using tools including excel macros and Alteryx workflows.
- Lead the team including coaching for high performance, recognize, reward and celebrate wins, manage workload across the team, support training and career development and guide the team through effective problem resolution.
- Daily collaboration with cross functional teams and partners within Canada and US (WSS Operations partners, Investment Advisors, Technology, Trading Operations, Depositories, 3rd parties, etc.) to investigate and resolve reconciliations issues
- Identify key business opportunities to reduce break volumes and speed up break identification to allow partner teams more time to action
- Increase auto match/suggest match by identifying new/improved matching rules/data sources
- Collaborate with Operations teams to understand upstream processes and identify opportunities for proactive break prevention.
- Drive continuous improvement of the current state reconciliations investigation model service level agreements (SLA)
- Facilitate change through positive reinforcement of milestones and successes.
- Escalate issues to the business and senior leadership to ensure timely action to mitigate risk and maintain a high level of service
- Ensure reconciliation activities meet all internal and external regulatory and audit requirements and satisfying all internal control standards. (Eg. IIROC, SOX)
- Analyze current state reconciliation controls process and perform root cause analysis for any breaks and gaps in process, including but not limited to:

- Finding Data integrity or quality issues
- Mapping current state processes
- Enhancing Automated reconciliation matching rule efficiency
- Identifying outdated processes or technology and subsequently strategizing roadmap to remediation
- Independently lead change and recommend solutions for all identified root causes:

- Liaise and motivate change between multiple partners
- Recommend and summarize improvements to executives and senior leadership
- Participate in initiatives (both strategic and small changes), ensure that changes to the systems and processes impacting reconciliation activity are addressed, and ensure that reconciliation controls remain effective.

**Job Requirements**
- 3+ years' leadership experience within a Wealth Business, Operations or other related industry
- Strong analytical skills applied towards sorting through large amounts of data to identify and resolve account outages, perform complex investigations and root cause analysis
- Ability to work in a high pressure environment and ability to prioritize and manage the workflow of the team.
- Aptitude for form

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