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Business Process Support Specialist

4 weeks ago

Mississauga, Canada Pfizer Full time

Posting closing date: November 14, 2024

Date de fin d’affichage : le 14 novembre 2024

Status : Regular, full-time

Statut :Régulier, temps plein

(Français à suivre)

ROLE SUMMARY

Reporting to Head of Strategic Operations & Management (SOM), Business Process Support Specialist (BPSS) provides support for Global Clinical Supply (GCS) operations in the development, redesign, and refinement of standard operating procedures (SOPs), business procedures (BPs), auxiliary documents, procedure writing standards, and process models, and support for communications, training development, project oversight and tracking, data analysis and development, and other relevant supporting tools and documentation.

This role encompasses a wide array of responsibilities aimed at enhancing procedural documentation and connectivity to process models within the Global Clinical Supply (GCS) operations. Key tasks include:

- Collaboration with Subject Matter Experts (SMEs): Work closely with SMEs to develop, revise, refine, and implement procedural documents and corresponding process models and training materials where applicable.
- Facilitation of Procedure Redesign: Lead the redesign of procedural projects and provide project management according to established plans, engaging relevant SMEs and stakeholders throughout the process.
- Evaluation of Documentation: Continuously assess procedural documentation against evolving Pfizer and GCS requirements, audit/inspection/quality findings, business needs, industry standards, stakeholder feedback, and trends, making recommendations for changes as needed.
- Management of Queries and Deviations: Handle queries and deviations related to assigned policies/procedures and provide support for procedure revisions and restructuring as necessary.
- Development and Management of Process Portal Content: Assist in the development, implementation, and oversight of the GCS Process Model site content, ensuring the availability of accurate and complete procedural documentation for GCS operations.
- Process Mapping Support: Provide support for process mapping activities related to procedural updates and quality event investigations within GCS.
- Support for Assigned Projects: Aid in the design, delivery, and management of activities related to assigned projects, including GCS Process Model site enhancements, training design and development, and other assigned strategic projects.

Overall, this role plays a pivotal part in ensuring that procedural documentation and corresponding process models within GCS operations are current, compliant, and aligned with industry and internal standards and best practices. It requires strong collaboration skills, attention to detail, and a proactive approach to continuous improvement.

Basic Qualifications:

- Fluent in verbal and written English.
- Strong verbal and written communication skills.
- Bachelor's degree (BA/BS) in technical writing/communication, computer science, scientific, supply chain, or business field, coupled with specific training in process modeling, design, analysis, and improvement methodologies.
- 2-5 years' experience in process design and documentation of pharmaceutical business processes.
- Technical proficiency, including skills in Microsoft Office 365 - MS Word, MS Excel, MS Project, Visio, Outlook, and SharePoint.
- Strong organizational skills and ability to prioritize multiple projects and meet targeted deliverables and deadlines.
- Proven ability to develop, communicate, and execute project plans effectively, especially in complex projects involving multiple stakeholders.
- Ability to work in and/or facilitate multi-phase complex projects with multiple contributors/collaborators.

We are proud to offer employees a flexible working model that is grounded on empowering colleagues to design their workdays so that they can maximize their productivity, enhance their work-life balance and support a way of working that fosters innovation and patient-centricity. Currently, our employees are expected to be on-site 2.5 -3 days per week blending on-site collaboration and connection with off-site remote working when it makes business sense to do so.
- The annual base salary for this position ranges from _$64,500 to $107,500_._
- Spécialiste du soutien
- Processus administratifs

Relevant de la personne responsable des Opérations et gestion stratégiques, le ou la spécialiste du soutien
- Processus administratifs veille au bon déroulement des opérations de l’Approvisionnement mondial, Fournitures cliniques(AMFC). Plus précisément, il ou elle élabore, restructure et peaufine les procédures opérationnelles normalisées(PON), les méthodes administratives, les documents complémentaires, les normes de rédaction des procédures et les modèles de processus, en plus de participer aux communications, à la mise au point des formations, au contrôle et au suivi des projets, à la production et à l’analyse de données ainsi qu’aux activ