Product & Legislative Assurance Manager - 12 Month

1 month ago

Toronto, Canada Lush Handmade Cosmetics Full time

The **Product and Legislative Assurance Manager** plays an essential role in growing talent in our business through collaboration and sharing best practices with the **MANUFACTURING AND PRODUCT **Teams. You know how to **be curious** about their opportunities and how to **be real** with feedback and support.

As a growing business, Lush needs people who can** adapt and evolve** to the needs of our business and analyze and respond to learners' needs. Our Lush staff **live with purpose**, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. **#mylushlife**

Reporting to the Senior Manager of Manufacturing Operations and Regulatory Affairs, the **Product and Legislative Assurance Manager** undertakes the following

**RESPONSIBILITIES**:

- Manages a diverse team responsible for supporting the business in quality assurance, Good Manufacturing Practices (including incoming raw material quality inspection), and quality metrics
- Supports the implementation and maintenance of Good Manufacturing Practices in manufacturing across two factories in Canada in alignment with Canadian and US regulatory requirements
- Collaborates cross-functionally and with counterparts to inform business decisions; plans/develops team objectives and strategies while continually evaluating and balancing responsibilities. Provides management and direction to the team to meet KPIs
- Maintains current knowledge base of existing and emerging domestic and global regulatory trends, laws, and guidance documents pertaining to Quality Assurance. Collaborates with Regulatory Manager to ensure the Quality Management Program supports these regulations
- Supports the Incoming Raw Material Quality Program, working with global counterparts to develop this program further, providing guidance on testing in relation to raw material technical specifications
- Provides leadership to the quality team and participates in active quality investigations, root cause identification, risk management, documentation and implementation of CAPA (Corrective and Preventative Actions), and internal audits
- Collaborates with manufacturing rooms to implement finished product testing within manufacturing. Supports these teams in maintaining the highest quality standards
- Provides support with the values and ethics initiatives of the business
- Maintains positive and cooperative communication and relationships with all internal and external stakeholders, counterparts, and vendors
- Oversees all product commercialization initiatives from a quality perspective, including establishing/maintaining various product attributes, laboratory analysis, etc, and ensuring products meet consumers' quality expectations and regulatory standards before release

You bring the following

**QUALIFICATIONS**:
**Required**:

- 7+ years of industry experience, including Quality Assurance, with at least 3-5 years of management within the quality functions of a Food/Cosmetic/Natural Health Product Company
- Extensive knowledge of operations in North American quality environments, gained through formal and informal training, interactions, research, and experience, as well as detailed knowledge of relevant guidelines and policy documents
- Demonstrated leadership attributes
- Strong communication skills, ability to promote learning and development; can have difficult conversations
- Experience with change management processes, influencing, and negotiation
- Adapts well and can manage stress in a fast-paced and changing work environment
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

**Preferred**:

- Bachelor's Degree in a scientific discipline
- Knowledge of ISO standards

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal-opportunity employer.

**Job Type**:Full Time, 12 Month Contract

**_ We're 10% Employee Owned_**_ - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well._

**#LI-DC1**:
**Base Salary Range**
- $97,500—$100,000 CAD

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