People Operations Manager

6 months ago

Toronto, Canada Knix Full time

Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.

At Knix, we are building a world-class People Team and as a result, we’re looking for an organizational powerhouse who can manage a wide variety of processes within the People Operations function. This exceptional leader will manage all facets of operations through the employee life cycle across our Canadian and US teams including onboarding, benefits, maintaining and updating the employee handbook and policies, HRIS implementation & management, leave management, health and safety, building out dashboards and reporting, executing the performance enablement process, delegating and managing employee queries and employee offboarding.

The
**People Operations Manager** will partner with our exceptional Senior Business Partners and Payroll function to support our client groups. The People Operations Manager will report into the Director, People Operations and will manage a small and growing team of Coordinators and Specialists to ensure the People Ops side of the business is running smoothly.

**About You**:

- You have a people-first mindset with a focus on creating positive employee experiences and an inclusive culture for everyone.
- You are a strategic leader that understands business operations and has experience in program delivery to support building for scale across multiple regions.
- You are data-driven and an analytical advisor, able to build business cases that draw meaningful insights from quantitative data & qualitative feedback to make impactful implementations.
- You have a growth mindset and are always learning about innovative trends and emerging technologies to ensure we provide continuous improvements as the organization scales.
- You thrive in dynamic environments and can work with a sense of urgency & moving targets while providing results that meet the ever-changing needs of the business to support our people best.
- You can consult and build strong relationships with employees at all levels of the organization & use your expertise to influence key stakeholders.
- You are an innovator and collaborator who can work with cross-functional partners creating win-win situations with optimal results.
- You are a coach and mentor who knows how to develop and motivate others to achieve results and develop them to the next step in their career.

**The Opportunity**:

- Manage all People Operations functions, such as onboarding/offboarding, benefit & compensation administration, visa-related requests, payroll support, and leave of absence management, for employee groups across Canada & the US.
- Co-Chair of the health & safety program for Knix ensuring a safe place to work for our HQ office, retail stores, and remote environment.
- Collaborate regularly with the Senior People Ops Business Partner to assist in projects.
- Research and develop company policies and SOPs for our HQ and retail teams as we scale to support business needs in partnership with the Senior Business Partner and Director of People Operations.
- Accountable for the weekly People Newsletters in partnership with the entire People team. Support internal communications to provide greater transparency on all levels.
- Support our compensation, benefits and GRSP, base pay and bonus programs and our continuous performance management/feedback program.
- Own the administration of group benefits, providing information and support to employees as required.
- Own and manage digital tools and HRIS platforms (e.g. HRIS, performance, time & attendance), including the PEO for our US population; ensuring data accuracy and process improvement. Accountable for executing and maintaining our Leave management program, including parental leaves.
- Partner with our finance team on payroll queries, processes and information flow related to payroll.
- Retrieve and analyze HR metrics, maintaining the HR dashboard for decision-making.
- Service-level mindset in regularly auditing and maintaining HR technology and systems; is a key driver of new tech implementations and provides KPI reporting to the People team Leaders.
- Enhance and manage our onboarding experience for new employees for all departments; manage the offboarding of employees.
- Lead a team of 1-2 People Ops Coordinators/Specialists and ensure you provide coaching, guidance and development for their career goals in the People space.

**Qualifications**:

- A minimum of 3-5 years of progressive HR experience, with at least three years at the Generalist or Manager level.
- You have experience working in a scaling organizational environment with demonstrated understanding & implementation of emerging technologies and trends.
- You are a coll

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