Bilingual Ppm Panel Administrator

6 months ago

Richmond, Canada Numeris Full time

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Panel Administrator acts as the primary Numeris contact for a set number of respondent panel households comprised of individuals of all ages in English and at least one additional business language. The incumbent is responsible for influencing panel members to maximize respondent compliance with Numeris participation standards, primarily through telephone communications with the respondents. The Bilingual Panel Administrator performs duties in accordance with written procedures and quality assurance practices, and works evening and weekend shifts.

**What you will do**:

- Analyse and synthesize information from multiple sources (work orders, details on meter use patterns, various SharePoint lists, automated Task List, procedural documents, ad hoc instructions from Supervisors) to identify an appropriate course of action to correct issues of respondent non-compliance and/or equipment malfunction
- Collaborate with backup as well as assigned Logistics Specialist(s) to ensure that panel homes have the equipment and information they need to achieve participation standards

**What you have**:

- Experience in Customer Service, Sales or Market Research
- Minimum of a College Degree or higher in market research or a related field

**What's in it for you?**:

- Comprehensive in-class training program with support to prepare you for the role
- Competitive benefits package which includes medical and dental
- Participation in our Group Savings and Retirement Program
- Paid Time Off
- Ability to do your work from the comfort of your own home
- Access to Numeris Learning and Development Platform - Percipio, offering an abundance of e-Learning content, that is accessible anytime, anywhere, through your mobile device or desktop
- Our virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirements
- Perkopolis - participation in a program that provides exclusive discounts on products and services to employees

**Values**

Integrity, Accountability, Collaboration, Innovation, Customer Centricity

**Numeris is an equal opportunity employer**

We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the People & Culture department if any accommodations are needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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