Food & Beverage Supervisor - Gordon Ramsay Steak
3 months ago
**Position Summary**:Under the direction of the Shift Manager, the Supervisor, Gordon Ramsay Steak is responsible for providing front-line supervision to front of house team members. This position assists with managing daily operations, ensuring excellent service, and maintaining high standards of food and beverage quality. The role requires a hands-on leadership approach, the ability to multi-task and a commitment to delivering a superior dining experience.
**Key Accountabilities**:
- Assist with supervising food and beverage service, ensuring efficiency and adherence to quality standards.
- Support the service team with any queries, issues or assistance needed to maintain a superior dining experience.
- Resolve guest inquiries and complaints promptly, ensuring a positive experience.
- Assist with training, mentoring and leading team members to provide outstanding service to maintain a motivated and professional team.
- Ensure all food and beverages are prepared and presented according to Gordon Ramsay Steak standards.
- Adhere to all licensing laws, health and safety and other statutory regulations.
- Develop and cultivate strong working relationships with guests and all internal stakeholders.
- Performs other duties as assigned.
**Education and Qualification Requirements**:
- 2 years experience serving in a restaurant environment.
- Post-secondary certificate in hospitality and/or restaurant management is an asset.
- Exceptional customer service orientation and customer service skills.
- Possess extensive knowledge of food and wine service in a fine dining environment.
- Excellent verbal communication and interpersonal skills.
- Proficient in MS Office; prior Squirrel POS system experience is an asset.
- Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
- Able to work independently and lead the activities of others.
- Serving it Right or certification or the ability to obtain is required.
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