Desktop Support Technician

5 months ago


Vancouver, Canada Mark Anthony Group Inc. - Canada Full time

Mark Anthony Group is one of North America's most successful privately held alcohol beverage companies. We are a leading producer and distributor of fine wine, premium Ready to Drink (RTD) products, and spirits in the Global beverage alcohol industry. We are an innovative and ambitious organization with a successful track record of building successful and disruptive brands, including the iconic **Mike’s Hard Lemonade** and **White Claw.**

As our Desktop Support Technician, you will be responsible for providing technical assistance and support to Mark Anthony employees related to computer systems, hardware, or software. In this role you will also be responsible for providing excellent customer service and communication skills to employee inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support**_._**

**What you'll do**:

- Open, monitor, troubleshoot, and resolve tickets promptly, documenting actions and solutions, and ensure customer satisfaction by taking ownership of open tickets and fully resolving incidents.
- Receive, inventory, deploy, wipe, and reimage IT equipment such as workstations, laptops, and monitors, and document all incidents and requests in the reporting/ticketing system.
- Maintain and troubleshoot hardware, software, and networks, handle inquiries, provide status updates, suggest process improvements, and document inquiries.

**What you have**:

- 3+ years of previous Desktop Support related experience
- Proven knowledge of basic hardware and software including familiarity with Windows 10OS, MS Office Suite (O365) required, Mac
- Experience with Active Directory and Microsoft Exchange required
- Bachelors Degree in a related field considered an asset
- Experience with ticketing system; Service Now preferred
- Strong organization, prioritization and time management skills
- Strong customer service and verbal/written communication skills.
- ITIL Foundations v4 Certified is an asset.
- Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset.
- ____________________________________

At Mark Anthony, we live by our 5 Core Values every day:

- Sense of Urgency_

Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe it if can be done, we're the ones who will do it first.
- Authenticity_

We need to stay real because our brands, our stories and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.
- Simplicity_

Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.
- Humility_

Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.
- Trust_

We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.



  • Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts...

  • Desktop Technician

    4 weeks ago


    Vancouver, Canada Vancouver Film School Full time

    Department: Information Technology & Systems Location: Vancouver, Canada Status: Full Time Work at VFS There is no such thing as an ordinary day when you work at Vancouver Film School. It’s a creative and fast-paced environment...

  • Desktop Technician

    2 months ago


    Vancouver, Canada Vancouver Film School Full time

    **Overview** **Core Responsibilities** - **Technical Support and Troubleshooting**: - Provide timely desktop support to staff and students, resolving hardware and software issues on-site and remotely. - Diagnose and troubleshoot system errors, connectivity issues, software malfunctions, and hardware failures. - Respond to user inquiries through ticketing...


  • Vancouver, Canada MOOLA Full time

    Who are we? Moola is a digital wallet and e-gift card marketplace where consumers can find the deals from an aggregated list of hundreds of popular merchants. We help savvy shoppers pay less to afford more on great brands such as Nordstrom’s, Joeys Restaurants, Sportchek and more. Since inception in 2020, we have acquired over 35,000+ active...


  • Vancouver, Canada TEK Group Full time

    Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians...

  • Desktop Support

    9 hours ago


    Vancouver, Canada Manning Elliott Full time

    **Status**: Permanent, Full Time **Purpose of Role**: **Reports to**: Senior IT Manager **Qualifications, Skills, Experience and Personal Attributes**: 5 or more years of relevant client service experience in a technical support role **Experience with the following technologies**: Office 365 user administration Outlook Basic Microsoft Active...


  • Vancouver, Canada happier IT Full time

    Desktop Support Technician This role will be to provide overall hardware/software support to our clients across the Lower Mainland (Vancouver, BC) The position will assist our helpdesk being hands in the field, troubleshooting issues and deploying new hardware. Desired Skills & Experience **Responsibilities**: - Image and install software on Windows, and...


  • Vancouver, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in the UK. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician,...


  • Vancouver, Canada Wesgroup Properties Full time

    Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has...


  • Vancouver, Canada DXC Technology Full time

    Desktop Support Technician - Modern Workplace - Onsite in **Vancouver, BC** Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. **About this...


  • Vancouver, Canada ESP Global Services Full time

    Future Opportunities We are currently sourcing interested individuals for potential future positions. You must have the right to work in the UK. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. About the Job: As a Desktop Support Technician, you will...

  • IT Support Technician

    7 months ago


    Vancouver, Canada Tech Domain Full time

    We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, off-hours, weekends). Tasks will be L1 & L2...

  • Desktop Tech Ii

    6 months ago


    Vancouver, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...

  • Desktop Support

    6 days ago


    Vancouver, Canada Iron Service Global Inc Full time

    Must have good customer facing skills and be well presented. - Demonstrates independent and proactive thinking - Builds effective relationships with both with CLIENT and End Client - Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice. - Must be able to work alone and unsupervised,...


  • Vancouver, Canada Nicola Wealth Full time

    We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada's Top Employers,...

  • Desktop Level

    7 months ago


    Vancouver, Canada Impel Integrated Tech Services Full time

    **Hiring Desktop Support Level - I for 1 Year Long Project - Every Tuesday Per Week** **Schedule**: - Every Tuesday - 08:00 AM - 4:00 PM **Location**: - Vancouver, BC **Scope of Work Requirements**: - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Support, Manage, Optimize and Maintain...

  • IT Support Technician

    7 months ago


    Vancouver, Canada InsureBC Full time

    _**ABOUT US**:_ _The InsureBC Group is one of the largest insurance broker networks in British Columbia with over 90 locations. We offer a positive work environment, solid opportunity for personal growth as well as a competitive compensation package._ - As an It Support Technician, you will be based out of our Head Office in Vancouver and assist our staff...


  • Vancouver, Canada Stantec Full time

    Desktop Support Analyst - ( 240003OW ) **Description** Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 31,000 team members in over 450 locations worldwide are vital to making our Company stronger. **Your...

  • Desktop Analyst

    3 weeks ago


    North Vancouver, Canada Capilano University Full time

    **Competition Number** - S181290P **Position Title** - Desktop Analyst **Position Number** - S99173 **Employee Group** - Staff **Position Status** - Regular Full-Time **Start Date** - 01/27/2025 **End Date (if applicable)** **Department** - IT Services **Additional Notes** **Location** - North Vancouver **Working with us** - As a member of the...


  • Vancouver, Canada Rivian Full time

    Role Summary: As a Staff, Desktop Support Support Specialist, you'll coordinate, diagnose, and troubleshoot requests for assistance at Rivian sites throughout Canada. You will work onsite everyday in and staff our IT Support walkup Guidepost area. You will provide support services to employees with technical problems and information technology issues...