Desktop Support Technician
3 months ago
Mark Anthony Group is one of North America's most successful privately held alcohol beverage companies. We are a leading producer and distributor of fine wine, premium Ready to Drink (RTD) products, and spirits in the Global beverage alcohol industry. We are an innovative and ambitious organization with a successful track record of building successful and disruptive brands, including the iconic **Mike’s Hard Lemonade** and **White Claw.**
As our Desktop Support Technician, you will be responsible for providing technical assistance and support to Mark Anthony employees related to computer systems, hardware, or software. In this role you will also be responsible for providing excellent customer service and communication skills to employee inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support**_._**
**What you'll do**:
- Open, monitor, troubleshoot, and resolve tickets promptly, documenting actions and solutions, and ensure customer satisfaction by taking ownership of open tickets and fully resolving incidents.
- Receive, inventory, deploy, wipe, and reimage IT equipment such as workstations, laptops, and monitors, and document all incidents and requests in the reporting/ticketing system.
- Maintain and troubleshoot hardware, software, and networks, handle inquiries, provide status updates, suggest process improvements, and document inquiries.
**What you have**:
- 3+ years of previous Desktop Support related experience
- Proven knowledge of basic hardware and software including familiarity with Windows 10OS, MS Office Suite (O365) required, Mac
- Experience with Active Directory and Microsoft Exchange required
- Bachelors Degree in a related field considered an asset
- Experience with ticketing system; Service Now preferred
- Strong organization, prioritization and time management skills
- Strong customer service and verbal/written communication skills.
- ITIL Foundations v4 Certified is an asset.
- Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset.
- ____________________________________
At Mark Anthony, we live by our 5 Core Values every day:
- Sense of Urgency_
Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe it if can be done, we're the ones who will do it first.
- Authenticity_
We need to stay real because our brands, our stories and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.
- Simplicity_
Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.
- Humility_
Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.
- Trust_
We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.
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