Desktop Support Technician Ii

7 months ago


Vancouver, Canada TEK Group Full time

Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required.
- 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PCs, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required

**Duties/Description**:

- Image laptops with Windows 10/11
- install/upgrade laptops with RAM, SSD
- Basic knowledge of BIOS configuration and setup and how to boot from USB
- perform troubleshooting on Windows OS 10/11.
- Know how to check Microsoft event viewer to check for errors
- Fix and diagnose problems with Outlook connectivity, not working, freezing.
- Troubleshoot WiFi, network connections, VPN problems
- Basic network, TCP/IP, ping commands is mandatory
- Able to troubleshoot and fix printer issues, cloud printing
- Collect logs for support team
- BitLocker key encryption recovery, setup and configuration
- Windows password resets, VPN password resets using AD
- Basic knowledge of AD will help
- Check documentation for process and instructions
- Be comfortable to work alone and part of a team
- Able to work within deadlines and time constraints
- Ability to work under pressure due to deadlines and project constraints
- Troubleshoot and fix hardware and software problems
- Strong communication skills is a must to work with multiple techs and teams
- Receive and ship out boxes, small and large. Packing laptops.
- must be able to lift heavy packages - 20Kg

**Job Types**: Permanent, Full-time

**Salary**: $24.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Desktop support: 4 years (preferred)
- Software troubleshooting: 4 years (preferred)
- Network installation: 4 years (preferred)
- break/fix: 3 years (preferred)
- Windows Remote Desktop: 4 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)



  • Vancouver, Canada Associated Engineering Group of Companies Full time

    **Job Description**: We are looking for an** IT Support Technician II **to join our **Vancouver **office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This role will also liaise with the Director of IT and Service Desk...


  • Vancouver, Canada Associated Engineering Group of Companies Full time

    **Job Description**: We are looking for an IT Support Technician II to join our Vancouver office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This Junior/Intermediate role will also liaise with the Director of IT and...


  • Vancouver, Canada Robert Half Full time

    We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The...


  • Vancouver, Canada Robert Half Full time

    We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The...


  • Vancouver, Canada Robert Half Full time

    We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The...


  • Vancouver, Canada Robert Half Full time

    We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term....


  • Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract role. Please note that this role is in a 24x7x365 environment. 4 days on - 3 days off. 12.5 hours shifts. On-site only, no remote. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers...


  • Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts...


  • Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts...

  • Desktop Technician

    3 months ago


    Vancouver, Canada Vancouver Film School Full time

    **Overview** **Core Responsibilities** - **Technical Support and Troubleshooting**: - Provide timely desktop support to staff and students, resolving hardware and software issues on-site and remotely. - Diagnose and troubleshoot system errors, connectivity issues, software malfunctions, and hardware failures. - Respond to user inquiries through ticketing...


  • Vancouver, Canada TekWisen Software Pvt. Ltd Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...


  • Vancouver, Canada MOOLA Full time

    Who are we? Moola is a digital wallet and e-gift card marketplace where consumers can find the deals from an aggregated list of hundreds of popular merchants. We help savvy shoppers pay less to afford more on great brands such as Nordstrom’s, Joeys Restaurants, Sportchek and more. Since inception in 2020, we have acquired over 35,000+ active...


  • Vancouver, Canada Atomic Cartoons Full time

    Our Vancouver studio is seeking a Junior Desktop Support Technician to join our growing team! - __ Atomic Cartoons Inc. is an award-winning animation studio with locations in Vancouver's Mt. Pleasant Animation District, Ottawa's Hintonburg neighborhood and LA. Since its inception 20 years ago, Atomic Cartoons has created and produced numerous 2D and CG...


  • vancouver, Canada Robert Half Full time

    We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The...


  • Vancouver, Canada Teck Resources Limited Full time

    Desktop Support (Site Support) at Teck Resources is a Tier 2 end user support position, with aspects of higher and lower responsibility and technical-aptitude work occasionally included. As its name implies, Desktop Support is a predominantly in-person support role! Due to this fact, this position is and will remain in-person and in-office 80-100% of the...


  • Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9913**Job Summary** - The Service Desk Technician II role is to provide deskside support, act as an escalation point for Service Desk Technician I role, and ensure proper computer operation so that end users can accomplish business tasks. As a more experienced technical team member, the Service Desk Technician II provides support to VCC...

  • Desktop Support

    2 weeks ago


    Vancouver, Canada Vancouver Aquarium Full time

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...

  • IT Support Technician

    2 weeks ago


    Vancouver, Canada Control Alt Delete Managed IT Services Full time

    Control Alt Delete Managed IT Services, an innovative IT Services Company, is looking for a full-time Technical Support Desk Technician / IT Help Desk Analyst (Level II). - Are you computer-savvy and skilled in customer service? - Do you want to work for a company with no limits on what you can achieve? - Would you like to work in a goal-oriented atmosphere...


  • Vancouver, Canada TEK Group Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...


  • Vancouver, Canada TekGroup Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...