Front of House Team Member

5 months ago


Toronto, Canada Otto's Berlin Doner Full time

Front of House Team Member

**Duties**:

- Greet and welcome customers in a friendly and professional manner
- Take customer orders and accurately enter them into the POS system
- Provide excellent customer service by addressing customer inquiries and resolving any issues or complaints
- Alcohol drink menu items selling skills and serving skills
- Ensure cleanliness and organization of the dining area, including tables, chairs, and floors
- Assist with food preparation and plating when needed
- Upsell menu items and promote daily specials to increase sales
- Collaborate with kitchen staff to ensure timely delivery of food orders to customers
- Process customer payments and handle cash transactions accurately
- Maintain knowledge of menu items, ingredients, and allergen information
- Follow all food safety and sanitation guidelines to ensure a safe dining experience for customers

**Requirements**:

- Previous experience in a restaurant or food service setting preferred
- Strong time management skills to prioritize tasks effectively in a fast-paced environment
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Knowledge of food handling procedures and food safety regulations
- Ability to work well in a team and communicate effectively with coworkers and management
- Flexibility to work evenings, weekends, and holidays as required
- SMART SERVE REQUIRED and FOOD HANDLER CERTIFICATE IS A PLUS

**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.55 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Food Handler Certification (preferred)

Ability to Commute:

- Toronto, ON M5T 2L9 (required)

Ability to Relocate:

- Toronto, ON M5T 2L9: Relocate before starting work (required)

Work Location: In person



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