Coordinator, Patient Safety

1 month ago

Surrey, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?:
The **Coordinator, Patient Safety & Learning System, **is responsible for the implementation, support, and education of all modules of the BC PSLS software across Fraser Health. The Coordinator promotes a patient safety culture through the PSLS and responds to requests for changes to system configuration, data requests and reporting, and ad hoc training and education to meet the expectations of local and regional leadership patient safety priorities.

This **Regular full-time** position is located at **Central City in Surrey, BC. [this is a remote position]**

**Build on your education and experience as you**:

- Work closely with the BC PSLS Central Office and Fraser Health Clinical Quality and Patient Safety team and leaders to identify technical and process efficiencies that can be delivered from the BC PSLS software.
- Participate in establishing standards, procedures and instructions that are aligned with the business requirements.
- Participate in the production of BC PSLS project deliverables during implementation of subsequent iterations of the system. Provide support and consultation in the effective utilization of the system across FH.
- Process and prioritize data requests from across the authority; effectively communicate appropriateness of use of PSLS data.
- Configure software in the test environment to meet the needs of FH users in accordance with procedures and parameters set by the BC PSLS Administrator.
- Set up and maintain user access accounts and access; advise BC PSLS Administrator on changes required by FH.
- Maintain effective documentation of system configuration and changes, and history of change requests and decisions.
- Develop and deliver education through various approaches, utilizing available technology and appropriate techniques to meet diverse stakeholder needs based on adult learning principles.

**To join our team, ideally, we are looking for you to have**:

- Bachelor's degree in Health Information Sciences, Computer Sciences, or Business Management

Five (5) years related experience in areas of information system or program administration, quality, patient safety or risk management, health care change or project management and/or business systems analysis.

Detailed Overview:
**_ Supporting the Vision, Values, Purpose and Commitments of Fraser Health:_**
- Works closely with the BC PSLS Central Office, provincial Application Team Committee and Collaborative Working Group, QIPS team and business leaders to identify technical and process efficiencies that can be delivered from the BC PSLS software. Participates in establishing standards, procedures and instructions that are aligned with the business requirements.
- Participates in the production of BC PSLS project deliverables during implementation. Provides support and consultation in the effective utilization of the system across FH.
- Configures software in the test environment to meet the needs of FH users in accordance with procedures and parameters set by the BC PSLS Administrator.
- Sets up user access accounts and tables; advises BC PSLS Administrator on changes required by FH.
- Conducts and/or co-ordinates software and User Acceptance Testing including the development and execution of test plans and scripts.
- Maintains effective documentation of system configuration and changes, and history of change requests and decisions.
- Develops and delivers education through various approaches, utilizing available technology and appropriate techniques to meet diverse stakeholder needs based on adult learning principles.
- In collaboration with the QIPS team, develops, coordinates, delivers and evaluates effectiveness of training for healthcare providers across FH on the use of the BC PSLS software. Ensures training manuals and support materials are kept up-to-date. Brings forward ideas and opportunities to expand or enhance training to promote patient safety.
- Working with stakeholders within Fraser Health and at the provincial level, participates in report design and analysis to meet reporting requirements. Provides regular reports to Programs, Senior Executive and other committees, along with analysis, consultation, interpretation and support to managers and senior leaders on the use of PSLS data for learning and improvement.
- Establishes and maintains effective, positive working relationships with stakeholders and system users. Uses change management principles and practices to engage all levels of stakeholders throughout the organization to encourage utilization of the PSLS system including patient safety event reporting and follow up, and to promote a patient safety culture. Provides ongoing updates in accordance with Communication Plans; participates in Change Management initiatives.
- Acts as the primary FH contact with the BC PSLS Central Office.
- Maintains the integrity and security of the BC PSLS.
- Attends reg

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