Website Coordinator

6 months ago


Remote, Canada LinkNow Media Full time

**Company Description**

LinkNow is a website design and marketing company based out of Montreal. We have over 10,000 clients all over North America, and for the fifth year in a row, LinkNow has ranked on the prestigious Growth 500 list for Canada’s Fastest-Growing Companies

At LinkNow, we are a fun, friendly workplace that supports and rewards hard work and initiative. We continue to grow from our willingness to adapt and are looking for someone to join our growing family.

Join us and help contribute to the team of people who make it all possible

As a Website Coordinator, you will be the liaison between our existing clients and our design team.

**Schedule**: Monday to Friday from 9am-5pm, EST

**Language**:Must speak English and Spanish

**Job Type**: Full-time, Permanent

**Salary**: $17.00 base per hour + commission structure

**We will need to be able to install our own version of Office365
**The user will need to dedicate a browser that they are NOT currently using for personal use. Our preferred browser during work hours is Google Chrome.

**Primary Responsibilities**
- Create and submit change requests to the design team.
- Verify that all requests are completed correctly & notify the client.
- Complete outbound tasks associated with ensuring client satisfaction.
- Perform quality checks on websites prior to them being placed live.
- Address client concerns/questions that are website related.
- Using problem-solving skills to de-escalate website-related concerns.
- Gather information from the customer to make appropriate recommendations.
- Manage a high volume of customer and internal requests simultaneously while ensuring that all customers are responded to within established targets.
- Be friendly and helpful while taking requests to update our client’s websites.
- Provide design insight on customers' websites to better utilize website packages and features.
- Provide clear and detailed instructions to designers based on the feedback discussed with the customer.

**Requirements**:

- Proficient with computers and web browsers; capable of multi-tasking across multiple platforms.
- Ability to identify and solve problems independently.
- Fluent in English (written and spoken). Spanish is a bonus.
- Strong communication skills.
- Self-motivated and autonomous.
- Previous customer service experience required (Minimum of 2 years).
- Solid understanding of Microsoft Office.
- Must be detail-oriented and have strong organizational skills.

**Benefits**
- Attractive health insurance plan at 6 months (eye care, dental, extended healthcare, etc...).
- Weekly pay.
- Free virtual doctor visits with your very own TELUS Health membership after one month of employment.
- Employee assistance programs after one month of employment, such as one-on-one therapy sessions, financial advice, legal advice, and more
- Diverse and fun team members.
- Work from the comfort of your own home, permanently
- Company events, virtually too

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

**------------------------------------------------------------------------------------------**

**Description de l'entreprise**

LinkNow est une entreprise de conception et de marketing de sites Web basée à Montréal. Nous avons plus de 10 000 clients partout en Amérique du Nord, et pour la cinquième année consécutive, LinkNow s'est classé sur la prestigieuse liste Growth 500 des entreprises à la croissance la plus rapide au Canada

Chez LinkNow, nous sommes un lieu de travail amusant et convivial qui soutient et récompense le travail acharné et l'initiative. Nous continuons de grandir à partir de notre volonté de nous adapter et nous recherchons quelqu'un pour rejoindre notre famille grandissante.

Rejoignez-nous et aidez à contribuer à l'équipe de personnes qui rendent tout cela possible

**Description du poste**

En tant que coordinateur de site Web, vous serez la liaison entre nos clients existants et notre équipe de conception.

**Horaire : Du** lundi au vendredi de 9h à 17h, HNE

**Langue**:Doit parler anglais et espagnol

**Type d'emploi** : Temps plein, permanent

**Salaire**: $17.00 base par heure + structure de commission

Nous devrons être en mesure d'installer notre propre version d'Office365 **L'utilisateur devra dédier un navigateur qu'il n'utilise PAS actuellement pour un usage personnel. Notre navigateur préféré pendant les heures de travail est Google Chrome.

**Principales responsabilités**

2. Créez et soumettez des demandes de modification à l'équipe de conception.

3. Vérifiez que toutes les demandes sont remplies correctement et informez le client.

4. Effectuer les tâches sortantes associées à la satisfaction des clients.

5. Effectuez des contrôles de qualité sur les sites Web avant qu'ils ne



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