Customer Service Assistant

6 months ago


Mississauga, Canada IFANCC Full time

Company: IFANCC

Position Type: Contract with potential for permanent position

About Us: The Islamic Food and Nutrition Council of Canada (IFANCC) is Canada’s leading Halal certifying organization. Our organization offers Halal supervision and certification services in Canada. We take pride in our dedication to excellence, integrity, and customer satisfaction.

Job Description:We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be one of the points of contact for our customers, providing exceptional service and support related to our Halal certification services. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clientele.

**Responsibilities**:

- Provide accurate information about our Halal Certification offerings and answer any questions new or existing customers may have
- Resolve customer complaints and concerns in a professional and timely manner
- Collaborate with other departments to address customer issues and improve overall customer experience
- Maintain detailed records of customer interactions and transactions
- Stay updated on Halal regulations, industry trends and Halal certification requirements

**Requirements**:

- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of Halal products and practices are preferred
- Proficiency in Microsoft Office and CRM software
- Fluency in English; additional language skills are a plus

**Benefits**:

- Competitive compensation package
- Opportunity for growth and advancement within the company
- Collaborative and inclusive work environment
- Hybrid work schedule

How to Apply:
If you are passionate about customer service and interested in joining a dynamic team in the Halal certification industry, we want to hear from you Please submit your resume and a short cover letter detailing your relevant experience and why you would be a great fit for this role.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From $18.50 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L5A 3V8


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