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Bilingual Dispatcher

4 months ago

Moncton, Canada Canon Canada Full time

**Bilingual Dispatcher**

By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.

**Key Responsibilities**:

- Assist the Field Service Technicians to maintain a response time of four (4) hours by:

- Balancing Technicians workload
- Assigning service calls
- Maintaining appointment schedules
- Monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
- Monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
- Respond to customer calls to support the team as required

**To Succeed, you will need**:

- Fluency in English and French
- Ability to quickly learn in-house systems, policies, procedures
- Experience with using Google Maps
- Basic MS-Office skills
- 1-3 years of related work experience

**Why Join?**

**REMOTE WORK**
- We offer a Remote work schedule. You will be working from home Mondays to Fridays each week.

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more

**EMPLOYEE PERKS**
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

**Language requirement**:
In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages

**Répartiteur/Répartitrice bilingue - Hybride**

En contrôlant toutes les activités du système de gestion des itinéraires du service sur le terrain et en collaborant avec les chefs d'équipe du service sur le terrain, vous serez chargé de veiller à ce que nos technicien(ne)s de service minimisent leur temps de déplacement entre les appels des clients.

**Principales responsabilités**:

- Aider les technicien(ne)s de service sur le terrain à maintenir un temps de réponse de quatre (4) heures en:

- équilibrant la charge de travail des techniciens
- assignant les appels de service
- maintenant les horaires de rendez-vous
- surveillant les alertes GPS, en y répondant et en gérant la cartographie GPS afin d'identifier le statut et l'emplacement des techniciens
- surveiller les messages des technicien(ne)s, des gestionnaires et des agents de service sur le terrain et y répondre
- répondre aux appels des clients pour soutenir l'équipe, le cas échéant

**Pour réussir, vous devrez**:

- Maîtrise de l'Anglais et du Français
- Capacité à apprendre rapidement les systèmes, politiques et procédures internes
- Expérience de l'utilisation de Google Maps
- Compétences de base en MS-Office
- 1 à 3 ans d'expérience professionnelle connexe

**Pourquoi se joindre ?**

**TELETRAVAIL**:

- Ce poste offre un horaire en teletravail. Vous travaillerez de la maison du lundi au vendredi de chaque semaine.

**BENEFICES**:

- Plan de couverture médicale complet comprenant des soins médicaux, dentaires et de la vue
- Programmes d'assurance-vie, d'invalidité et de mieux-être
- Vacances, temps personnel et jours de maladie rémunérés
- Cotisation de contrepartie au REER et régime de participation aux bénéfices
- Programme d'aide aux frais de scolarité pour la formation professionnelle continue.
- Réductions pour des produits Canon, chez des détaillants, pour des abonnements et bien plus encore

**AVANTAGES ACCESSOIRES POUR LES EMPLOYÉS**:

- Café et collations gratuits
- Inspirez: programme en ligne de reconnaissance entre collègues pour des points échangeables sur des centaines de produits
- Participation à la communauté locale
- Événements et initiatives d'appréciation des employés

**Exigences linguistiques**:

- Dans le cadre de ce poste, vous devrez fournir un soutien à l'échelle nationale. Comme les clients et les collègues de travail sont répartis dans tout le Canada, l'anglais et le français (écrit et parlé) sont nécessaires pour les responsabilités quotidiennes telles que : répondre aux appels des clients (internes et externes) provenant d'autres provinces, examiner les documents produits dans d'autres provinces, etc... Par conséquent, vous devez être en mesure de communiquer verbalement et par écrit dans les deux l