Enrollment Agent/fingerprint Technician

8 months ago


Montréal, Canada IDEMIA Full time

Overview:
**Responsibilities**:

- Determine the type of service applicants require
- Ensure inked fingerprint forms/cards are properly completed using the available software and fingerprints are properly placed on the form/card, as required
- Return inked fingerprints to client with instructions as to where to send fingerprints, as appropriate
- Verify customer identification per RCMP policy and ensure identity documents presented are genuine
- Successfully and accurately complete required biometric and data capture processes and paperwork on each customer
- Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple commercial, provincial and/or federal requirement standards
- Mobile enrollment sessions as required at various customer sites
- Maintain current knowledge of rules and regulations, policies and procedures and statutes governing security and privacy of record information in order to process and manage information accurately and appropriately
- Keep abreast of changes in legislative requirements (i.e. domestic and foreign)
- Validate information entered in various databases - correct data entry errors in order to safeguard the quality and integrity of the information
- Follow up with applicants when results are received from police services as appropriate
- Collect processing fees, issue receipts and complete daily cash deposits
- Collaborate with other team members to identify and implement process improvement opportunities
- Represent the company in a credible and positive manner - ensure office is welcoming to customers and reflects professionalism and efficiency
- Travel to client location to conduct mobile fingerprinting and identification services as required
- Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including hardware and software
- Adhere to all company policies - especially requirements pertaining to security and confidentiality of information
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, inventory and requisitioning supplies

Qualifications:

- Eligible to work in Canada
- High school diploma required as a minimum
- ** Proven communication skills - both verbal and written in French and English**:

- Prior experience in customer service, retail sales or immigration-related roles would be preferred
- Strong listening skills - ability to identify customer needs and requirements;
- Must be successful in qualifying for and maintaining any security clearance requirements
- Computer skills - good working knowledge of Microsoft office
- Valid Canadian driver's license



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