Ami Program Manager

2 weeks ago

Remote, Canada Oomple Full time

Our top utility solutions client on the Oomple platform is looking for a Program Manager to join their team. The Program Manager is responsible for leading cross-functional teams to deliver multiple projects that define a customer experience program. This role will manage and oversee project and program contracts, scopes, budgets, and cross functional resources to ensure successful and on-time delivery. This role also requires advanced business communication and relationship-building skills to create a transparent program culture for the teams and keep the focus on continuous improvement and achieving scoped results.

**Requirements**:

- 5+ years experience managing cross-functional teams across various program stages (architecture, integration, validation).
- Undergraduate degree/diploma
- PMP Certification is highly preferred
- Minimum of 3 years work experience with utility energy programs or projects.
- 8+ years’ experience in a project management role managing large scale technology projects.
- Ability to travel to client locations in Canada and the U.S.
- Skills and Abilities:_
- Advanced written, interpersonal, and presentation skills
- Advanced ability to manage multiple projects and priorities
- Advanced resource management skills
- Advanced time management skills
- Advanced risk management skills
- Advanced stakeholder management skills
- Advanced Project Management and MS Project skills
- Advanced MS Office skills
- Advanced leadership and problem-solving skills
- Advanced analytical skills
- Advanced financial management skills
- Knowledge:_
- Advanced knowledge of IT principles including lifecycle planning, estimating and architecture
- Advanced knowledge of utility systems and meter-to-cash business processes
- Advanced understanding of customer experience journey, measuring and delivering CX program effectiveness
- Advanced knowledge of project management best practices and standards
- Advanced knowledge of project metrics
- Intermediate knowledge of the procurement lifecycle
- Intermediate knowledge of system integration activities including the development of business processes, system integration and testing requirements.

**Responsibilities**:

- Lead internal and external cross-functional teams in system integration and validation activities.
- Communicate key objectives, strategies, and priorities to a variety of stakeholders and contributors.
- Create compelling presentations and communicate effectively to a wide audience, including client’s executive teams.
- Create annual plans to measure delivery results.
- Manage internal and external program financials, including budgets and invoicing.
- Manage internal and external escalations relating to deliverables, schedules, resources, budgets, and client expectations.
- Oversee program performance and reporting for multiple projects.
- Forecasting potential project risks and mitigation strategies and executing them when needed.
- Understand complex and technical issues and communicate them effectively.
- Ensure compliance with all contracts and requirements.
- Coordinate day-to-day aspects of the project including quality of work product, client communications, scheduling, and utilizing internal and external delivery team members.
- Coordinate with client, delivery team members, and industry partners to identify program challenges and opportunities for improvement.
- Maintain quality control of all deliverables, demonstrating objectivity and clarity while maintaining project schedules.
- Promptly and accurately address customer concerns to assure problem resolution and promote long-term productive relationships.
- Collaboratively develop, present, and implement recommendations to enhance strategies and operational efficiencies.
- Facilitate effective change management.
- Balance innovation with risk management.
- Provide excellent customer service to clients, internal and external customers, delivery team members, and industry partners.
- Foster a positive, collaborative, and productive culture.
- Major PMO Governance Responsibilities:_
- Host project kick-off meetings and establish project governance and program reporting standards.
- Create and manage RAID logs, Integrated Project Plans, and decision documents.
- Prepare and/or approve status reporting, meeting minutes, and meeting agendas.
- Facilitate change requests to ensure that all parties are informed of impacts on schedule and budget.
- Obtain customer acceptance of project deliverables.
- Forecast program staffing requirements to support program objectives and request resources accordingly.
- Review and approve 3rd party and Consultant project effort contributions.
- Facilitate various project meetings with internal/external resources to ensure all project requirements are met and knowledge transfer is achieved.

Take the next step in your career, **APPLY** for this position now.

**Salary**: From $112,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

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