Customer Experience Associate

5 months ago


Sutton West, Canada TD Bank Full time

**Customer Experience Associate**:

- 432460BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 20865 Dalton Road

**Employment Type**
- Regular

**City**
- Sutton West

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
- **Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
- **How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and



  • Sutton West, Canada TD Bank Full time

    **Work Location**: Sutton West, Ontario, Canada **Hours**: 20 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...


  • West Vancouver, Canada TD Bank Full time

    **Customer Experience Associate**: - 430701BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1645 Marine Drive Retail **Employment Type** - Regular **City** - West Vancouver **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...


  • Sutton, Quebec, Canada BMO Full time

    About UsBMO is a leading financial institution dedicated to providing exceptional customer experiences and delivering innovative solutions.Salary Range$33,850 - $44,000 per year, based on skills, experience, and education.Job OverviewWe are seeking a Customer Service Representative to join our team in delivering top-notch service to our customers. As a key...


  • West Vancouver, British Columbia, Canada Indigo Books & Music Inc. Full time

    Seasonal Sales and Service RepresentativeWe are seeking a skilled and enthusiastic Seasonal Sales and Service Representative to join our team. As a representative of Indigo, you will be the face of our brand and play a key role in delivering exceptional customer experiences.About UsAt Indigo, we are committed to creating joyful moments for our customers...


  • West Vancouver, Canada Scotiabank Full time

    Requisition ID: 188313 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • West Vancouver, Canada Scotiabank Full time

    Requisition ID: 193754 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • West Vancouver, British Columbia, Canada Best Buy Full time

    We are hiring for a Sales Associate at Best Buy, where you will be the face of our brand for every customer who visits our stores.No experience is required; we will equip you with the skills and knowledge to confidently assist our customers.You will help customers find the perfect product or service and respond to their questions. Create an amazing customer...


  • West Kelowna, British Columbia, Canada Otter Co-op Full time

    Join Our Team as a Retail Store Associate in West Kelowna, BCWe are seeking a skilled and customer-focused Retail Store Associate to join our team at the Angry Otter Liquor @ Westbank location in West Kelowna, BC. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized...


  • West Vancouver, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin language skills an asset**: - 430700BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1645 Marine Drive Retail **Employment Type** - Regular **City** - West Vancouver **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** -...

  • Associate Dentist

    6 months ago


    Sutton West, Canada SuttonWest Dental Full time

    A busy and modern dental family practice is looking for a part time associate dentist. The days required are Mondays, Wednesdays and one Saturday per month. The days can be flexible. Experience with Tracker software is an asset. At least one year of experience is preferred.. **Job Type**: Part-time **Job Type**: Part-time Work Location: In person

  • Associate Dentist

    7 months ago


    Sutton West, Canada SuttonWest Dental Full time

    A busy and modern dental family practice is looking for a part time associate dentist. The days required are Mondays, Wednesdays and one Saturday per month. The days can be flexible. Experience with Tracker software is an asset. At least one year of experience is preferred.. **Job Type**: Part-time **Job Type**: Part-time Schedule: - Day shift Work...


  • West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Associate to join our team at beBee Professionals in West Vancouver. In this role, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Responsibilities:Assist customers with their purchases and provide product...


  • West End, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Associate to join our team in West End. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and driving sales.Key Responsibilities:Provide excellent customer service and support.Maintain knowledge of products and promotions to provide accurate information.Process...


  • Sutton, Canada Mont Sutton Full time

    This position requires a functional knowledge of French. Please read the French posting below. Description sommaire du poste Le préposé à l'expérience client est en contact permanent avec la clientèle. Il est principalement affecté à la vente des produits et services offerts à la montagne. Le préposé s'occupe également de présenter les...


  • West Kelowna, British Columbia, Canada Tim Hortons 3119 Full time

    Job OverviewWe are seeking a Customer Service Associate to join our team at Tim Hortons 3119. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.SalaryThe estimated salary for this position is $40,000 per year, based on industry standards and location.Job...

  • Store Associate

    3 weeks ago


    Sutton, Canada Giant Tiger Full time

    Compensation Grade: Grade 1 - Stores Job Description: Who We Are: We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development,...


  • Quinte West, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Associate to work at our food counter in Quinte West. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences.Maintain cleanliness...


  • West Vancouver, Canada Scotiabank Full time

       Requisition ID: 206994Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...


  • West Vancouver, British Columbia, Canada Indigo Full time

    Job SummaryThe Customer Experience Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...


  • West Kelowna, British Columbia, Canada Prime time Donair & Poutine Full time

    We are seeking a reliable and efficient Customer Service Associate to join our team at Prime time Donair & Poutine. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.About the RoleThis is a permanent position working 40 hours per week....