Customer Experience Associate

4 months ago


Sutton West, Canada TD Bank Full time

**Customer Experience Associate**:

- 432460BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 20865 Dalton Road

**Employment Type**
- Regular

**City**
- Sutton West

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
- **Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
- **How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and



  • Sutton West, Canada TD Bank Full time

    **Work Location**: Sutton West, Ontario, Canada **Hours**: 20 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...


  • West Kelowna, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Responsibilities:Provide exceptional customer service through a...


  • West Kelowna, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Responsibilities:Provide exceptional customer service through a...


  • West Vancouver, Canada TD Bank Full time

    **Customer Experience Associate**: - 430701BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1645 Marine Drive Retail **Employment Type** - Regular **City** - West Vancouver **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...


  • West Vancouver, Canada Scotiabank Full time

    Requisition ID: 193754 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • West Vancouver, Canada Scotiabank Full time

    Requisition ID: 188313 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Food Service Associate

    2 months ago


    West Vancouver, British Columbia, Canada Dexterra Group Full time

    Job SummaryDana Hospitality is seeking a highly motivated and customer-focused Food Service Associate to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of food quality and safety.Key ResponsibilitiesPrepare and serve food and beverages to our...

  • Food Service Associate

    2 months ago


    West Vancouver, British Columbia, Canada Dexterra Group Full time

    Job SummaryDana Hospitality is seeking a highly motivated and customer-focused Food Service Associate to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of food quality and safety.Key ResponsibilitiesPrepare and serve food and beverages to our...


  • West Vancouver, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin language skills an asset**: - 430700BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1645 Marine Drive Retail **Employment Type** - Regular **City** - West Vancouver **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** -...

  • Associate Dentist

    6 months ago


    Sutton West, Canada SuttonWest Dental Full time

    A busy and modern dental family practice is looking for a part time associate dentist. The days required are Mondays, Wednesdays and one Saturday per month. The days can be flexible. Experience with Tracker software is an asset. At least one year of experience is preferred.. **Job Type**: Part-time **Job Type**: Part-time Work Location: In person

  • Associate Dentist

    6 months ago


    Sutton West, Canada SuttonWest Dental Full time

    A busy and modern dental family practice is looking for a part time associate dentist. The days required are Mondays, Wednesdays and one Saturday per month. The days can be flexible. Experience with Tracker software is an asset. At least one year of experience is preferred.. **Job Type**: Part-time **Job Type**: Part-time Schedule: - Day shift Work...


  • West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Associate to join our team at beBee Professionals in West Vancouver. In this role, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Responsibilities:Assist customers with their purchases and provide product...


  • West End, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Associate to join our team in West End. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and driving sales.Key Responsibilities:Provide excellent customer service and support.Maintain knowledge of products and promotions to provide accurate information.Process...


  • Sutton, Canada Mont Sutton Full time

    This position requires a functional knowledge of French. Please read the French posting below. Description sommaire du poste Le préposé à l'expérience client est en contact permanent avec la clientèle. Il est principalement affecté à la vente des produits et services offerts à la montagne. Le préposé s'occupe également de présenter les...


  • Quinte West, Canada Scotiabank Full time

       Requisition ID: 207037Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...


  • Quinte West, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Associate to work at our food counter in Quinte West. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences.Maintain cleanliness...


  • West Vancouver, British Columbia, Canada Indigo Full time

    Job SummaryThe Customer Experience Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...


  • West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key role in our stores, responsible for leading the execution of work that contributes to the customer experience and omni sales results....


  • West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key role in our stores, responsible for leading the execution of work that contributes to the customer experience and omni sales results....


  • West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key member of our store team, responsible for leading the execution of work that contributes to the customer experience and omni sales...