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Customer Experience Attendant
1 week ago
This position requires a functional knowledge of French. Please read the French posting below.
Description sommaire du poste
Le préposé à l'expérience client est en contact permanent avec la clientèle. Il est principalement affecté à la vente des produits et services offerts à la montagne. Le préposé s'occupe également de présenter les promotions et les activités aux clients.
Rôles et responsabilités
Service à la clientèle
Accueillir les clients;
Vendre les passes de saison et les billets;
Recevoir et transférer les appels téléphoniques aux personnes concernées;
Répondre aux appels des clients, les retourner et en assurer le suivi;
Répondre aux renseignements des clients (en personne, au téléphone ou par courriel) en s'assurant de traiter efficacement leurs demandes.
Prendre en charge la location et la gestion des casiers;
Recevoir les commentaires de la clientèle;
Donner des renseignements aux clients sur les différents produits et services de la montagne;
Recevoir les plaintes de la clientèle;
Gérer les objets perdus/trouvés;
Gestion de la caisse
Recevoir et traiter les paiements en espèces, par carte de crédit ou par débit;
Enregistrer sur la caisse le détail des ventes;
Balancer sa caisse;
Gérer les différentes opérations reliées aux caisses;
Tâches connexes
Transporter, à l'occasion, des boîtes contenant des billets;
Contribuer à un réel climat d'entraide;
Toutes autres tâches connexes.
La liste des tâches n'est pas exhaustive et représente un aperçu des tâches que le/la titulaire aura à accomplir.
Horaire et durée
Postes à temps plein et à temps partiel incluant les fins de semaine.
Avantages employés
Des rabais avantageux pour vous et votre famille;
Une paie à chaque semaine;
Un horaire flexible;
Un environnement de travail exceptionnel;
Des collègues de travail et des supérieurs passionnés
**Qualifications**:
Expérience en service à la clientèle (un atout);
Connaissances de base en informatique.
Compétences personnelles
Entregent, attitude positive et habiletés interpersonnelles;
Bonne communication et écoute;
Sens du jugement et proactivité;
Capacité à prendre des décisions;
Gestion du stress et adaptation au changement;
Travail d'équipe;
Ponctualité.
**Note**: Le masculin est utilisé pour alléger le texte, et ce, sans préjudice pour la forme féminine.
Voir tous les avantages à travailler au Mont SUTTON
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