Customer Experience Representative
6 days ago
Company Description
**Location**: Indigo Park Royal (West Vancouver)
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.
WHAT YOU’LL DO
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Ensure Visual Standards are followed and maintained
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience
**Qualifications**:
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Additional Information
WELCOME HOME
-
Customer Experience Representative
7 months ago
Vancouver, Canada 100 ways Full time**Job**: Customer Experience Representative (Full-Time) **Job Title**: Customer Experience Representative **Company**:100 Ways **Compensation**: $21-$24/hour **Our Company**: 100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide...
-
Customer Experience Specialist
3 months ago
West Vancouver, British Columbia, Canada beBee Professionals Full time $35,000 - $50,000Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in West Vancouver, Canada.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.Resolve customer complaints in a...
-
Customer Experience Representative
7 months ago
West Vancouver, Canada Indigo Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Director
3 weeks ago
West Vancouver, British Columbia, Canada Disability Solutions Full timeJob DescriptionWe are seeking an experienced Guest Service Manager to join our team. In this role, you will be responsible for delivering exceptional guest service and leading a team of guest service representatives.Key ResponsibilitiesGuest Service: Provide excellent guest service by responding to guest inquiries, resolving issues, and making...
-
Customer Experience Representative
7 hours ago
Vancouver, British Columbia, Canada Fitness World Full time**Job Summary:**We are seeking a Customer Experience Representative to join our team at Fitness World. As a key member of our community, you will be responsible for delivering exceptional customer service and ensuring a best-in-class fitness experience for our members.This is a hybrid sales and service position that requires strong communication skills, a...
-
Customer Service Representative
2 months ago
West Vancouver, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals in West Vancouver. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...
-
Customer Experience Representative
2 days ago
Vancouver, Canada Essilor Full timePowering Vision Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor Canada...
-
Customer Experience Representative
7 months ago
Vancouver, Canada PENTAX Medical Full time**Company Overview**: At PENTAX Medical we put our customers at the center of everything we do and strive to differentiate ourselves as a medical device company that delivers a remarkable customer experience. We accomplish this by ensuring that we deliver on our brand promise to each and every customer. This promise includes a commitment to developing a...
-
Guest Experience Centre Consultant
2 days ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...
-
Customer Experience Specialist
3 months ago
Quinte West, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Quinte West, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Experience Specialist
3 months ago
Quinte West, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Quinte West, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information,...
-
French Customer Experience Representative
2 days ago
Vancouver, Canada Size? Canada Full time**Department**: Customer Service **Workplace Type**: Remote **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a...
-
Guest Experience Centre Consultant
1 week ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant for our Vancouver area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...
-
Tier 1 Customer Experience Representative
4 days ago
Vancouver, Canada Roadpost Full timeHaving recently launched internationally, ZOLEO Inc. is looking for an exceptional Tier 1 Customer Experience Representative to join the global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning...
-
Customer Experience Specialist
3 months ago
West End, British Columbia, Canada beBee Professionals Full time $35,000 - $50,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in West End, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Service Representative
4 days ago
West Vancouver, Canada 16th Street Liquor Store Full time**16th Street Liquor Store Customer Service Representative** **About** With several locations across the lower mainland, the Kooner Hospitality Group has been an innovator and pioneer in the industry for over 10 years. We offer a fun and energetic work atmosphere, competitive wages, staff discounts, staff incentives, product knowledge training, and an...
-
Customer Service Experience Representative
7 months ago
Vancouver, Canada Aviso Wealth Full time**Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team. Our office is located at 1111 West Georgia Street, Vancouver, on the corner of West Georgia and Thurlow St which is a quick walk from the Sky Train. This is a hybrid role. We hire people who love to help...
-
Customer Service Experience Representative
7 months ago
Vancouver, Canada Aviso Wealth Full time**Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per...
-
Customer Care Representative
7 months ago
West Vancouver, Canada Beachcomber Hot Tubs Group Inc. Full time**Experience**: 1-2 years **Salary**: $22 - $24 per hour **About EMC Business Solutions LLP** EMC Business Solutions LLP (EMC) was founded as a business in January 2014 to empower businesses through Finance and Digital Technology. EMC’s business is to provide inventory financing for the network of independently owned Beachcomber independent dealerships...
-
Customer Service Representative
2 months ago
West Vancouver, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a Customer Service Representative to join our team at beBee Professionals in West Vancouver. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to...