Analyst IT Field Support

2 weeks ago

Greater Sudbury, Canada Canadian Blood Services Full time

**Job category**: Information technology
**Job posting ID**: 4842

**Employment status**:Regular full-time
**Position's anticipated start date**: 2023-09-11

**Classification**:Support Aligned
**Rate of pay**:$32.05

**Application deadline**: 2023-08-11

**Together, we can make all the difference in the lives of others.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
- We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

**About the role**

Canadian Blood Services is looking for a **Regular full-time Analyst IT Field** **Support** to join our dynamic **IT Infrastructure Operations & Delivery** team.

The **IT Infrastructure Operations & Delivery team** is responsible for managing and maintaining Canadian Blood Services IT infrastructure to ensure the smooth and efficient operation of its technology systems.

In this role, you will be responsible for the coordination and management of field location Information Technology (IT) support services and staff. You will also support our Project Management Office (PMO) with the implementation of new equipment or processes.

**Formula for success**
- Utilizing your technical expertise, you will perform field information technology support for all applicable CBS sites, providing consultation in matters relating to information technology and management. You will be responsible for on-site and remote support of Canadian Blood Services sites.
- Leveraging your coordination skills, you will handle the storage, retrieval, and disposition of records at the site level.
- Harnessing your skills and experience in IT, you will trouble-shoot, resolve and document problem management tickets.
- Drawing on your collaboration skills, you will assist HO and IT staff to identify the root cause of technical errors and also coordinate third party vendors/service providers for IT systems and equipment. You will liaise with HO/IT to ensure resolution of technical issues; coordinates on-site technical support as required and ensures procurement and installation of all applicable CBS sites hardware and software, as per Canadian Blood Services standards and procedures.
- Leveraging your drive for excellence, you will maintain a current working knowledge and ensure compliance with all relevant operating procedures, policies, and other related documentation pertaining to Canadian Blood Services operations.

**Desired education and skills**
- Graduate from a recognized post-secondary information technology program/institution or related field.
- Minimum of five years of experience in the IT Field with desktop support and knowledge of Cisco products i.e. Jabber and Finesse.
- Experience in a computer services/support role in a regulated environment.
- Five years' previous experience providing customer support and vendor management in an operations environment.
- Ability to perform the physical demands of the job.

**What we offer you**
- Option to join our comprehensive group health, dental and vision benefits.
- Defined benefit pension plan.
- Employee discounts, wellness programs and professional resources.

**What you can expect**
- Travel will be required from time time to our local and provincial sites across Canada.
- This is an onsite role working from our Sudbury location.
- Physical capability to load, unload, push and carry heavy IT equipment.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.**If this role resonates with you, we encourage you to apply This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.**

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.

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