Client Support Specialist

3 weeks ago

Toronto, Canada Brightly Software Inc. Full time

**Who we are**

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

**About the job**

Environmental, Social, and Governance (ESG) issues have become increasingly important for all stakeholders. The Energy & ESG Managed Services Team within Professional Services is responsible for client data integrity, advanced utility data management, validation, and reporting.

We seek a smart, passionate, and personable individual to join our Energy & ESG Managed Services Team as a Client Support Analyst. The role has a strong focus on data collection, anomaly detection and data completeness necessary for portfolio-level reporting. This person will deliver comprehensive and prompt support to clients to ensure they are successfully leveraging the software to best suit their needs. This individual should be a people-person who enjoys helping others and has a general desire to learn and grow.

**What you’ll be doing as a Client Support Analyst**:
As a Client Support Analyst, you will:

- Support with ongoing maintenance of client, property, and utility account information.
- Work with utility providers to maintain accurate billing and consumption data.
- Request utility data directly from our clients, as needed.
- Use data processing tools to maintain completeness and integrity of incoming data.
- Perform data verification checks. Identify, document, and communicate anomalies to our clients.
- Monitor and maintain utility consumption models that directly impact forecast/budget activities.
- Collaborate with other Brightly teams to ensure clients receive outstanding service.
- Liaise with client sustainability and property teams.
- Understand clients’ role and responsibilities within their organization to demonstrate how to best use our products to meet their operational goals and objectives.

**Requirements**:
**What you need to have**:

- 1+ year of experience with client service
- You are well organized, able to prioritize and can adapt well to shifting priorities and schedules.
- Outstanding interpersonal and communication skills.
- A problem-solving and trouble-shooting mentality
- Demonstrated commitment to teamwork.
- It is essential you have a keen eye for detail. A steep learning curve is anticipated.
- Experience with MS Office suite and products such as MS Excel, MS Word and MS Powerpoint. SQL experience is an asset.

**The Brightly culture**

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.
- While we thank all applicants, however only those under consideration will be contacted for an interview._

Pay: From $40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON

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