Client Relations Specialist

3 weeks ago

Toronto, Canada LifeWorks Full time

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Our Client Relations Specialists complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the services provided, as well as recommending additional support as appropriate.

Client Relations Specialist

Completing quality assurance outbound calls with the objective to obtain feedback from clients regarding services that were accessed previously, with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.

Qualifications:

- Ability to assess client need, and recommend appropriate service(s) with confidence
- Experience in making outbound calls
- Works well independently
- Excellent organizational skills and the ability to multi-task
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Excel
- Flexibility to work day, evening and/or weekend shifts
- Strategic thinker and target oriented
- Consistently meets or exceeds expectations and targets in current rol

**Duties**:

- Complete quality assurance outbound calls to EAP clients who have previously accessed services
- Gather client feedback regarding previous experience, and action accordingly (i.e. book service, file formal complaint or compliment)
- Assess client needs and recommend additional EAP service(s) as appropriate
- Data entry of client details and administrative follow up work within Microsoft Excel, Microsoft Word, etc.
- Provide back-up support to CAC inbound clients as needed

Characteristics:

- Confident, strategic thinker
- Self-motivated and disciplined
- Ability to work well under pressure
- Dependable and reliable
- Target oriented

Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:

- A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
- A robust training program that prepares you for your role
- Opportunities to increase your earnings through performance based incentive programs
- A place where excellence is rewarded
- An environment that values employee engagement, innovation and client service excellence
- Rewards for sharing your feedback and ideas
- Development plans and resources to support your career aspirations
- Growth opportunities in a company that promotes from within
- A team of colleagues who work hard together and have fun

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.

.

  • Client Relations Specialist

    1 month ago

    Toronto, Canada Cassels Brock & Blackwell LLP Full time

    **About Us**: Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and...

  • Client Relations Specialist

    4 weeks ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Client Relations Specialist

    1 month ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Client Relations Specialist

    18 hours ago

    Old Toronto, Canada HomeEquity Bank Full time

    Friday, April 26, 2024 WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every...

  • Client Relations Specialist

    20 hours ago

    Old Toronto, Canada HomeEquity Bank Full time

    Friday, April 26, 2024 WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every...

  • Client Relations Specialist

    18 hours ago

    Old Toronto, Canada HomeEquity Bank Full time

    Friday, April 26, 2024 WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every...

  • Client Relations Specialist

    1 hour ago

    Toronto, ON, Canada HomeEquity Bank Full time

    Friday, April 26, 2024 WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every...

  • Bilingual Client Relations Specialist

    1 month ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Government Relations Specialist

    1 month ago

    Toronto, Canada The Co-operators Full time

    **Position Overview**: **Company**:CGL **Number of Positions**: 1 **Language**: Bilingualism in English and French is an asset. **Work Model**:Remote-based **Alternate Title**: n/a **Additional Information**: **The Opportunity**: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient...

  • Client Implementations Specialist

    1 month ago

    Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • B2b Sales and Client Relations Specialist

    1 month ago

    Toronto, Canada Archers Arena Inc Full time

    **About Us**: Archers Arena is a top rated sports and recreational facility offering activities such as Archery, Nerf Blaster Wars, Black Light Dodgeball, and more. We seek individuals to drive demand and outreach to high-ticket leads for corporate team-building events and offsites. With an 8-year track record, we pride ourselves on our 5-star...

  • Public Relations Specialist

    4 weeks ago

    Toronto, Canada LI Full time

    Small boutique law firm seeking strategic Public Relations Specialist to manage our brand image, external communications, and foster positive relationships with the media. Job Summary: As a Public Relations Specialist, you will play a crucial role in enhancing our company's reputation and various external audiences. You will develop and execute PR...

  • Dealer Relations Specialist

    2 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. Who we are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of...

  • Client Implementations Specialist

    1 month ago

    Toronto, Canada Street Context Full time

    As a Client Implementation Specialist at Street Context, your job is to manage the day-to-day of all client implementations. This entails managing the scope, deliverables, and timeline for client implementations, while simultaneously providing oversight and mitigation for risks on both the client and Street Context side. You will be responsible for...

  • Client Operations Specialist

    4 days ago

    Toronto, Canada IFDS Group Full time

    Client Operations Specialist Permanent 30 Adelaide Str, East Toronto, Ontario, M5C 3G9 Canada Number of Positions: 1 **Client Operations Specialist** Do you posses a high level of reliability, precision and attention to detail? Are you looking to start your career in Business Operations? Our Business Operations Team has an opportunity for a Client...

  • Senior Specialist, Client Relations

    1 month ago

    Toronto, Canada CMHC Full time

    Job Requisition ID: 10139 Position Status:  Temporary Full Time  Position Type:  Hybrid Office Location:  Toronto (ON) Travel Requirement:  Limited  Language Designation:  Bilingual  Language Skill Levels (Read/Write/Speak):  BBB  Salary:  Our salaries generally range from $ 99646.37 to $ 124557.97 and are based on...

  • Client Implementations Specialist

    19 hours ago

    Old Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • Client Implementations Specialist

    21 hours ago

    Old Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • Client Implementations Specialist

    19 hours ago

    Old Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • Senior Specialist, Client Relations

    1 month ago

    Toronto, Canada CMHC - SCHL Full time

     Job Requisition ID: 10139  Position Status: Temporary Full Time Position Type: Hybrid   Office Location: Toronto (ON)Travel Requirement: Limited Language Designation: Bilingual Language Skill Levels (Read/Write/Speak): BBB Salary: Our salaries generally range from $ 99646.37 to $ 124557.97 and are based on qualifications and...