Program Manager Ii

3 weeks ago

Kanata, Canada Warner Bros. Discovery Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**_ Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Every great story has a new beginning.

**The Job**

Warner Bros. Discovery seeks a Program Manager to operate within the Technical Program Management Group for the Global Customer Experience team.

As a program manager focused on client platforms and distribution channels, you will assist your allocated client platform execute feature delivery across multiple global software development teams in support of strategic partners. You’ll work within an engineering group and interact primarily with engineers within your platform and group as well as stakeholders from product management, experience design, quality assurance, and release management to understand program delivery, process, strategy, requirements, and technical implementation details. You’ll drive key program delivery deliverables, communicate regularly with stakeholders, and work with technical program managers on dependencies, risks, and escalations. You will be a key contact for the Client platform team to internal and external digital platform partners across the globe.

**The Daily**

In this role, you will help us to:

- Lead program delivery process and deliverables within your assigned client platform team to help delivery efficiency and predictability.
- Own the jira system process and hygiene for your assigned platform
- Own the process for software program delivery and status communications
- Co-own the platform specific roadmap and help schedule deliveries inline with TPM defined dependencies
- Work with cross functional TPM’s and Platform Software Delivery Managers to facilitate and schedule work to develop key features and maintain quality partner integrations
- Formulate a regular demo of progress on how proposed features are being delivered to cross functional departments and teams
- Stay connected to other delivery partners by building solid relationships with key contacts and participating in regular syncs as a representative for the Direct to Consumer Technology organization
- Understand how partner features are delivering value to our customers and business using service metrics and KPIs
- React to and take ownership or items blocking the engineering delivery team through collaboration with TPM and SDM’s to drive technical conversations with partners and engineering teams
- Share best practice and successful process with other program delivery managers and client platforms to drive efficiency and best practice adoption

**The Essentials**

To be successful in this role, you will need:

- 3+ years of experience in program management or a similar role (e.g., product management, technical project management)
- Experience with agile software development methodologies
- Analytical skills to dive into usage data and performance metrics
- Excellent written and verbal communication skills, including the ability to target communications up, down, and across the organization and to external partners
- Systems thinking and a strong sense of ownership to drive complex programs with interdependencies that require definition from the ground up
- First-rate project management skills, including the ability to balance multiple, sometimes competing, priorities with date-driven timelines and a solid understanding of risk management
- Emotional intelligence and skills to influence outcomes, while building a culture of teamwork and inclusiveness
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