Customer Service Representative French/english
3 months ago
**SUMMARY**:
Pool Supplies Canada is Canada’s largest online swimming pool retailer. Our mission is to provide Canadian customers with an exceptional service experience via knowledgeable and helpful assistance, competitive pricing, and fast shipping.
**BENEFITS**:
- Gain experience from a growing e-commerce company
- Competitive wage
- Opportunity for career development and growth
- Save on pool supplies and children's toys
**RESPONSIBILITIES**:
- Answering phone calls
- Placing Orders, providing product recommendations, initiating returns, warranty claims and handling shipping issues.
- Requesting Customer Reviews
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team sales targets and call handling quotas
- Assisting other departments when needed
- Effectively communicating with other members of the team when in need of assistance or to help others
- Providing clear, detailed notes of all interactions with customers and manufacturers.
- Staying updated on all product or policy changes.
- Following through on various jobs and responsibilities that are asked of you
**QUALIFICATIONS**:
- Strong written communication skills in English and French
- Strong understanding of computers and related skills (including keyboarding, Microsoft Word, Microsoft Excel, outlook)
- No product knowledge required
- Must have own computer and meet the below specifications.
**SKILLS**:
- Advanced Computer Skills
- Problem solving skills
- Ability to de-escalate a situation
**TECHNICAL REQUIREMENTS**:
**Internet Connection**
- You may **not **use a proxy server
- You must have a high speed internet connection: Cable, DSL or fiber internet
- Shared internet connections (condominium internet, shared internet for tenants in rentals, public internet connections, such as a coffee shop or library) are not supported. “Double-NAT” (two routers or router behind a router) is not supported. You must have control of the internet connection in the household.
**Computer Specifications**
- Processor (CPU): Intel Core i5 or equivalent
- Operating System: Microsoft Windows 10 x64, Mac Monterey or higher
- Memory: 8000MB RAM
- Storage: 250 GB internal storage drive
If you are unsure if your computer meets these specifications please go through the following steps
- Microsoft Windows
Press the windows key + rIn the text box search for "dxdiag"
- Mac
Click on the Apple Logo in the top left Select “about this mac”
**Hours**:37.5 Hours per week
**Employment Type**: Full-time, Permanent, Remote (Work from Home)
**Salary**: $18.00/hr
**NOTE: Pool Supplies Canada does not allow vacation or time off during May, June, and July**
Schedule:
Monday - Friday 8:00 am - 5:00 pm
Every other weekend 9:00 am - 4:00 pm with alternative days off during the week.
Pool Supplies Canada is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pool Supplies Canada will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
**Keywords**: Customer Service
**Job Types**: Full-time, Permanent
**Salary**: $18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Store discount
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Application question(s):
- Do you have your own computer?
**Language**:
- French (required)
Work Location: In person
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