Bilingual (English/french) Customer Service

4 months ago

Montréal, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team

We are looking for** Partner **Support Representatives** who want to join a team of professionals to deliver exceptional service for our **partners** across Canada. **Partner Support** is the front-line customer service department that interacts with our Partners. This is a business-to-business role to help assist LendCare partners with any questions. The successful individual would have a customer service background and enjoy working in a fast-paced team environment.

**Responsibilities**:

- Provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect
- Ask great questions in order to identify the Partners needs and efficiently resolve inquiries
- Take accountability to solve issues from beginning to end
- Provide world-class customer service during every customer interaction
- Demonstrate comprehensive knowledge of our services

**Requirements**:

- Experience in a customer-facing measured work environment considered an asset
- 1-2 years’ Experience in a call center environment
- Excellent written and oral communication skills with the ability to create memorable customer experiences
- Achievement and results-oriented with a positive attitude
- Empathetic, compassionate and operate with integrity - really care for customers
- Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
- Bilingual in English and French
- Full time availability to work on site at our Montreal, QC head office

**Schedule: Afternoon Shift 1:00pm - 9:00pm Monday-Friday and occasional Saturdays.**

**About Us**:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Si vous cherchez à rejoindre l'une des entreprises à la croissance la plus rapide au Canada, goeasy est l'endroit idéal pour vous Certifiée Great Place to Work®, reconnue comme l'une des cultures d'entreprise les plus admirées au Canada, l'un des 100 meilleurs employeurs de la région du Grand Toronto, l'une des 50 meilleures technologies financières au Canada et l'un des lieux de travail les plus engagés en Amérique du Nord, nous voulons que les meilleurs et les plus brillants se joignent à notre équipe.

**Responsabilités**:

- Fournir un service à la clientèle exemplaire et s'assurer que nos partenaires reçoivent toujours le type de service de qualité auquel ils s'attendent.
- Poser d'excellentes questions pour identifier les besoins des partenaires et résoudre les demandes de manière efficace.
- Prendre la responsabilité de résoudre les problèmes du début à la fin.
- Fournir un service de première classe à chaque interaction avec le client
- Démontrer une connaissance approfondie de nos services

**Exigences**:

- Une expérience dans un environnement de travail mesuré en contact avec la clientèle est considérée comme un atout.
- 1 à 2 ans d'expérience dans un environnement de centre d'appels
- Excellentes comp
- tences en communication écrite et orale avec la capacité de créer des expériences mémorables pour les

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