Phone Agent

7 days ago

Québec, Canada Computershare Full time

Temporary Phone Agent

Montreal

8-week assignment

**We give you a world of potential**

We have an exciting opportunity for an experienced Phone Agent to join our team. This assignment will last approximately 8 weeks This Phone Agent must have a passion for delivering exceptional customer service and a strong work ethic

**A role you will love**

The Phone Agent must have a passion for delivering exceptional customer service and a strong work ethic.

**What will you bring to the role?**
- Excellent communication skills (French and English)
- Excellent writing skills (French and English)
- Excellent organizational skills
- Excellent computing skills
- Ability to multi-task and have a strong attention to detail
- Ability to identify operational opportunities for continuous improvements
- Ability to work in a fast-paced, extremely customer-focused contact center
- Understand what it takes to deliver an exceptional experience
- Self-motivated
- Have a history of not only getting the job done, but getting it done effectively and efficiently
- Demonstrate a strong work ethic and moral standard
- Have the desire and ability to grow within the organization
- Strong process orientation
- Ability to interact with professionalism and maturity
- Ability to work independently, yet be a team player
- Display strong interpersonal skills.
- Ability to adapt and act quickly to process change
- Strong proficiency in Microsoft Office (Excel, Outlook and Word)

**Experience**

3 years of Customer Service Experience required

**E**ducation**

High School Diploma / GED - required

Associate Degree / College Degree - preferred

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Agent téléphonique temporaire

Montréal

Affectation de 8 semaines

Nous vous donnons un monde de potentiel

Nous avons une opportunité passionnante pour un agent téléphonique expérimenté de rejoindre notre équipe. Cette mission durera environ 8 semaines Cet agent téléphonique doit avoir la passion de fournir un service client exceptionnel et une solide éthique de travail

Un rôle que vous allez adorer

L'agent téléphonique doit avoir la passion d'offrir un service client exceptionnel et une solide éthique de travail.

Qu’allez-vous apporter au rôle?

Excellentes compétences en communication (français et anglais)
- Excellentes compétences rédactionnelles (français et anglais)
- Excellentes compétences organisationnelles
- Excellentes compétences en informatique
- Capacité à effectuer plusieurs tâches à la fois et à porter une grande attention aux détails
- Capacité à identifier les opportunités opérationnelles d'amélioration continue
- Capacité à travailler dans un centre de contact rapide et extrêmement axé sur le client
- Comprendre ce qu'il faut pour offrir une expérience exceptionnelle
- Auto-motivé
- Avoir une histoire non seulement pour faire le travail, mais aussi pour le faire de manière efficace et efficiente
- Démontrer une solide éthique de travail et une norme morale
- Avoir le désir et la capacité de grandir au sein de l'organisation
- Forte orien

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