Customer Service Representative
7 months ago
**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our240,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.
**Requirements**:
- 1-2 years of experience in a call center environment
- Tire industry experience an asset
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse client pool
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and Outlook
- Proven data entry and typing skills
- Strong work ethic and positive team attitude
**Job Duties**:
- Receives and manages calls from customers regarding TDG’s product line in a call center environment
- Record and update customer information, in and out calls, follow up, track next actions in system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Communicates with customers in a professional manner on a one-on-one basis to identify and asses customer needs, to promote and maintain customer satisfaction
- Proactively ensure customer’s demands and satisfactions are met or exceeded
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Open new customer accounts by recording account information. Maintains customer records by updating account information.
- Generate sales leads when possible and report to Business Development Managers
- Liaison between all internal functions including BDM’s and credit department to ensure cohesive and optimal performance
- Ensure Business Development Managers are informed of all unresolved complaints/inquiries
- Meet personal/customer service team targets and call handling quotas
TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.
TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- East Garafraxa, ON L9W 7J8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Call center: 1 year (required)
Work Location: Hybrid remote in East Garafraxa, ON L9W 7J8
-
Customer Service Representative
7 months ago
East Garafraxa, Canada Tire Discounter Group Inc. Full time**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...
-
Customer Service Representative
7 months ago
East Garafraxa, Canada Tire Discounter Group Inc. Full time**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...
-
Bilingual Customer Service Representative
7 months ago
East Garafraxa, Canada Tire Discounter Group Inc. Full time**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...
-
Customer Service Representative Position
4 days ago
Montreal East, Canada Canada Post Corp Full timeOverviewAt Canada Post Corp, we're seeking a Customer Service Representative to join our team. As a valued member, you'll play a crucial role in providing exceptional service to our customers.SalaryThis position offers a competitive hourly rate of 18.44 CAD/hour, ensuring you're fairly compensated for your hard work and dedication.Job DescriptionAs a...
-
Customer Service Representative
2 weeks ago
East Gwillimbury, Canada Acushnet Canada Inc Full timeAcushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative. **Job Summary**: Responsible for front line communication with our national accounts, customers and consumers regarding all product, program and availability information. Assist Customer...
-
Customer Service Representative
2 days ago
East Gwillimbury, Canada Acushnet Canada Inc. Full time**Job Posting - Customer Service Representative (Bilingual)** Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for Bilingual Customer Service Representative. **Job Summary**: Responsible for front line communication with our customers and consumers regarding all product, program and...
-
Customer Service Representative/receptionist
7 months ago
East York, Canada aeras water Full time**About us**: We are a dynamic team dedicated to both ethically sourcing and delivering pristine tasting water in a versatile and modern package. We are seeking an outgoing and reliable Customer Experience Representative. This role is responsible for making sure our clients are happy, and assisting with the smooth operation of the business. You have a...
-
Customer Service Representative
7 months ago
East Gwillimbury, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...
-
Customer Service Representative
4 months ago
East Gwillimbury, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative, which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative, you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with the skills and...
-
Customer Service Representative
5 months ago
East York, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...
-
Customer Service Representative
7 days ago
East Gwillimbury, Canada Longo's Full timeLongo’s is committed to fostering a diverse and inclusive environment where team members have a place to grow and pursue excellence, have the latitude to take ownership of their careers and the support and encouragement necessary to be the best they can throughout their career. We are a Canadian, family operated food retailer which has grown and prospered...
-
East York, Canada Summerhill Full time**Position**:Customer Service Contact Centre Representative (Remote/Hybrid) **Job Type**:Contract - 6 months with the possibility of extension. **Location**:Toronto, ON **Pay Rate**:$17.50 per hour **Operating Hours**: Monday-Friday 7 am - 3 pm / 8 am - 4 pm / 9 am - 5 pm Summerhill is a Canadian-owned and operated Energy Services Company that has been...
-
Customer Service Representative
3 months ago
East Gwillimbury, Canada Coffee Heating and Air Full time**Job Summary** **Responsibilities**: - Provide accurate information about products and services - Process orders, returns, and exchanges - Perform data entry tasks accurately and efficiently - Upsell products or services to customers when appropriate - Communicate effectively with customers to ensure satisfaction - Analyze customer needs and recommend...
-
Customer Service Representative
2 months ago
East York, Canada Summerhill Full timeSummerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and...
-
Outside Sales Representative
1 week ago
East Garafraxa, Canada UPLP Group ltd Full time**About us** We are an upcoming professional and agile Hardscape supply business, looking for a reliable sales person that is motivated and driven by sales targets and bonuses. someone who has dealt with import processes while selling. looking for someone to build with our company. Our work environment includes: - Modern office setting - Food provided -...
-
Customer Experience Representative
8 months ago
East York, Canada GP8 Water Full time**Company Overview** GP8 Water is a fast-growing company that focuses on providing sustainably sourced and packaged premium bottled water to major hospitality groups and retailers across North America. We are seeking a dynamic and motivated individual to join our team! We are seeking an outgoing and reliable Customer Experience Representative to assist in...
-
Postal Service Representative
4 weeks ago
Montreal East, Canada Canada Post Corp Full timeOverviewCanada Post Corp is a dynamic organization seeking an on-call Postal Service Representative to join our team.About the JobWe are currently looking for an individual who will utilize their exceptional customer service skills when providing counter services to customers.Salary and BenefitsThe estimated salary for this position is $18.44 per hour, in...
-
Customer Experience Representative
7 months ago
East York, Canada GP8 Water Full time**Company Overview** GP8 Water is a fast-growing company that focuses on providing sustainably sourced and packaged premium bottled water to major hospitality groups and retailers across North America. We are seeking a dynamic and motivated individual to join our team! We are seeking an outgoing and reliable Customer Experience Representative to assist in...
-
Customer Service Representative
7 months ago
East York, Canada Spartanium Inc Full timeSupport the sales and customer service team while providing a superior level of service - Administer, support and complete policy changes within our company partner's portals and websites - Review policies and recommend coverages based on individual consumer needs - Adhere to the underwriting criteria set out by our broker partners - If you enjoy...
-
Customer Service Representative
4 months ago
Saint John East, Canada J.D. Irving, Limited Full time $168,000 - $179,000 per yearJoin Our Team as a Customer Support SpecialistIn the role of a Customer Support Specialist, you will serve as the primary contact for our clientele, facilitating assistance, addressing queries, and ensuring an outstanding customer experience.Responsibilities- Interact with customers through phone, email, or chat to deliver information and support- Employ...