Documentation Specialist

3 weeks ago

Markham, Canada BGIS Full time

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:

- **Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.
- **High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
- **Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**
- Setup/maintenance of a collaboration knowledgebase/wiki
- Creation/maintenance of a master data dictionary
- BI Products instruction manuals
- Quick setup guides
- Online FAQs
- Support articles
- Standard Operating Procedures
- Business Process Documents

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

**Opportunities for Development**:
At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:

- On account Governance and Operational Leadership,
- Facility Management Office Roles to support accounts,
- Project Management roles to lead and execute projects, Governance and Reporting roles

**KEY DUTIES & RESPONSIBILITIES**

**Safety Ownership and Regulatory Compliance**
- Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.
- Researches, outlines, writes, and edits new and existing content by working closely with BI Development, BI SC and Corporate BI to capture and understand requirements.
- Creates and maintains a master data dictionary to identify the entire data currently exist in our data warehouse which will serve as a concise guide for the business in understanding and using the data in their dashboards or reports.
- Works with BI Development, BI SC and Corporate BI leads to identify all documentation repositories, revisions and edits, and determines the best solution for data compilation and centralized storage.
- Researches, creates, and maintains information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
- Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation. Other duties as assigned.

**KNOWLEDGE & SKILLS**
- Certificate in Technical Writing and/or University degree in a related field.
- A minimum of 3 years’ working experience as a technical writer.
- An ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Previous experience writing documentation and procedural materials for multiple audiences.
- Superior written and verbal communication skills.
- Ability to deliver high quality documentation with strong attention to detail.
- Eye for design and ability to create and modify templates for accessibility and visual harmony.
- Experience working with development to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
- Expert knowledge of collaboration tools such as Confluence.
- Proficiency with MS Office tools: Excel, Word, PowerPoint, Project, Visio, Access.
- Basic knowledge of business intelligence concepts and tools.
- Ability to read SQL and understand common database concepts.
- Fluency with Digital Tools.
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
- Firm understanding of the systems development life cycle (SDLC).
- Previous software development experience.
- Certification through the Society for Technical Communicators.
- Experience using XML tools to create documentation.

**Licenses and/or Professional Accreditation**

Certification through the Society for Technical Communication.

  • Freight Documentation Specialist

    2 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of la

  • Freight Documentation Specialist

    6 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights...

  • Freight Documentation Specialist

    6 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights...

  • Freight Documentation Specialist

    6 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis.RESPONSIBILITIES:Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights...

  • Freight Documentation Specialist

    6 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights etc....

  • Freight Documentation Specialist

    7 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis.RESPONSIBILITIES:Creating ocean bills of lading.Understanding original bills of lading vs seaway bills of lading.Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights etc.Interpreting...

  • Freight Documentation Specialist

    6 days ago

    Markham, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis.RESPONSIBILITIES:Creating ocean bills of lading.Understanding original bills of lading vs seaway bills of lading.Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights etc.Interpreting...

  • Freight Documentation Specialist

    7 days ago

    Markham, ON, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights etc. ...

  • Freight Documentation Specialist

    6 days ago

    Markham, ON, Canada TDS Personnel Full time

    Our client located in Thornhill requires a Freight Documentation Specialist to join their team on a contract basis. RESPONSIBILITIES: Creating ocean bills of lading. Understanding original bills of lading vs seaway bills of lading. Understanding what a bill of lading is and what is on the bill of lading (shipper/notify party/consignee) weights etc. ...

  • Document Control Specialist

    4 weeks ago

    Markham, Canada Murata Power Solutions Full time

    **Position Summary** At the Toronto Design Centre, our Product Development teams provide solutions to our customers through the design and development of AC-DC and DC-DC power supplies. In this role, you will: - Provide product data coordination and management including complex change management, obsolescence, new part setup, and product structuring. -...

  • Clinical Assistant

    3 days ago

    Markham, Canada Specialist Medical Office Full time

    Job Summary: **Responsibilities**: - Prepare patient for physician evaluation, including vitals and medical history - Document observations and care provision with attending physician - Coordinate follow-up appointments with the patient - Anticipates, recognizes and addresses rapidly changing situations Qualifications: - University certification...

  • Reimbursement Specialist

    7 days ago

    Markham, Canada Bayshore HealthCare Full time

    **About the Role** The Bayshore Specialty Rx Bilingual Reimbursement Specialist will provide reimbursement support to patients and physicians in collaboration with the Nurse Case Manager throughout the entire patient support program journey. The Reimbursement Specialist thrives in an environment that emphasizes teamwork, accountability, possesses a deep...

  • Energy Modeler Specialist

    3 days ago

    Markham, Canada exp Full time

    **Energy Modeler Specialist** **Markham, ON** At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you...

  • Data Warehouse Specialist

    4 weeks ago

    Markham, Canada Miller Waste System Full time

    Miller Waste Systems - Data Warehouse Specialist Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management, providing governments and industries with a wide range of services in the provinces of Ontario, Nova Scotia, New Brunswick and Manitoba. Miller has over 50 years’ experience in the waste management sector and...

  • Administrative Specialist

    5 days ago

    Markham, Canada Alpha Controls & Instrumentation Inc. Full time

    **ADMINISTRATIVE SPECIALIST** Are you a top-notch Administrator who wants to go to work every day and love what they do? Do you want to work for an amazing company, with even more amazing people? If you answered “yes” to these questions, you’re going to want to keep reading! We might just be looking for YOU to join us! **Position Summary**: Alpha...

  • Contract Specialist

    4 weeks ago

    Markham, Canada Johnson & Johnson Full time

    **Contract Specialist** Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. We strive to provide scientifically sound, high-quality products and...

  • Contract Specialist

    4 weeks ago

    Markham, Canada Johnson & Johnson Full time

    **Contract Specialist** Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. We strive to provide scientifically sound, high-quality products and...

  • Client Success Specialist

    4 weeks ago

    Markham, Canada Jayce LLP Full time

    At **Jayce LLP,** you'll become part of a committed team of professionals who are motivated to collaborate with clients, ensuring the achievement of their tax and accounting objectives. **The Opportunity**: As a **Client Success Specialist **at Jayce LLP, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be...

  • Cost Analyst

    4 weeks ago

    Markham, Canada Morrison Hershfield Full time

    Morrison Hershfield is a multi-disciplinary consulting engineering and management firm located throughout the US and Canada. We are a dynamic, employee-owned, team-oriented firm with a diverse project list that ensures you will be working on exciting, high-profile and challenging projects. For more than 75 years, the people at Morrison Hershfield have been...

  • Bilingual Contract Specialist

    4 weeks ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson MedTech, a member of Johnson & Johnson Canada Inc., is currently recruiting for a **Bilingual Contract Specialist.** Reporting to Manager, Contracting Solutions, the Contract Specialist is experienced in managing contracts, and is responsible for maintaining a high level of customer satisfaction (internal to JJMT and external accounts)...