Client Service Representative

3 months ago


Sidney, Canada Mary Winspear Centre Full time

Overview:
Client Services Job Description
- Client services liaison for for-profit and non-profit rental clients in activity rooms and Bodine Hall
- Correspond with rental clients regarding room availability, room set-up, audio/visual services, event planning etc.
- Work closely with facilities staff on daily schedules, room set-ups, meeting with clients, ordering of equipment or supplies
- Work with Director of audio/visual to confirm A/V set-ups for rental clients
- Meet weekly with staff to go over schedules
- Send clients contracts and invoices
- Work with accounting to provide invoices and collect payments
- Data entry into Event Temple Software to book events and produce contracts and invoices
- Communicate with outside vendors on behalf of clients, this includes decorators, caterers, security firms etc.
- Book regular clients several years in advance to hold space
- Work with Executive Director and Operations Manager on pricing, contracts, and rental packages
- Identify and contact potential rental clients
- Answer client inquiries
- Create bid proposals for weddings and multiday conferences etc.

**Skills**:

- Excellent customer service skills
- Resourceful. Ability to work with little to no supervision
- Master at multi - tasking, problem solving and time management
- Flexibility to be able to make changes and accommodations for clients
- Excellent communication skills: verbal and written
- Ability to learn new software
- Highly proficient computer skills
- Knowledge of invoicing / accounting
- Event planning and management

Compensation & Benefits
- Extended Health Benefits
- Ongoing training such as first aid and respectful workplace
- Employee Appreciation Days
- Tickets to our shows (after 3 month probation)

Please include a cover letter with your resume.

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person



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