Client Service Representative
6 months ago
Overview:
Client Services Job Description
- Client services liaison for for-profit and non-profit rental clients in activity rooms and Bodine Hall
- Correspond with rental clients regarding room availability, room set-up, audio/visual services, event planning etc.
- Work closely with facilities staff on daily schedules, room set-ups, meeting with clients, ordering of equipment or supplies
- Work with Director of audio/visual to confirm A/V set-ups for rental clients
- Meet weekly with staff to go over schedules
- Send clients contracts and invoices
- Work with accounting to provide invoices and collect payments
- Data entry into Event Temple Software to book events and produce contracts and invoices
- Communicate with outside vendors on behalf of clients, this includes decorators, caterers, security firms etc.
- Book regular clients several years in advance to hold space
- Work with Executive Director and Operations Manager on pricing, contracts, and rental packages
- Identify and contact potential rental clients
- Answer client inquiries
- Create bid proposals for weddings and multiday conferences etc.
**Skills**:
- Multi-task
- Flexibility to be able to make changes and accommodations for clients
- Problem solving
- Communication skills: verbal and written
- Ability to learn new software
- Highly proficient computer skills
- Knowledge of invoicing/accounting
- Event planning and management
- Time management
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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