Tenancy Support Agent

7 months ago

Ontario, Canada Regional Municipality of Peel Full time

**Job Description**:
**Tenancy Support Agent**

**Human Services - Peel Housing Corporation: Housing Operations & Tenancy Management**

**1 - Regular Full Time Opportunity**

**2 - Contract Full Time up to 13 months**

**Salary Range: $67,772 to $84,714 per year** **(plus comprehensive long term contract benefits**)**

**Work Mode: Hybrid **_see below for more details about this work mode._**

**Location: 7120 Hurontario Street, Mississauga and travel will be required to do onsite visits to the buildings**

**Who we are**:
Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

**What you will do in this role**:

- Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
- Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
- Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
- Initiate, coordinate and facilitate tenant meetings as required
- Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
- Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
- Document and maintain accurate records of all communications
- Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
- Investigate and respond to political enquiries
- Prepare customized formal notices, forms and letters as required

**What the role requires**:

- Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
Housing Operations and Management Services experience would be an asset
- Knowledge of practices and procedures within the Housing Operations and Management Services area
- Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
- General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
- Ability to travel between sites and access to reliable source of transportation

**Skills/Abilities**:

- Demonstrate commitment to continuously improve quality of service to tenants
- Excellent customer service skills
- Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
- Ability to work independently and in an integrated team environment and possess strong organizational skills
- Ability to exercise good judgment, discretion and problem solving
- Excellent written and verbal communication skills
- Computer proficiency in Microsoft Applications
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- % in lieu of benefits
- Voluntary enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

**Work Mode & Job Location**:
In this role you will have the ability to work remotely and attend on-site when required based on operational requirements **7120 Hurontario Street, Mississauga. In addition, you will be required to do onsite visits to the buildings**. The frequency of on-site activities may vary on a weekly basis and based on operational requirements.

It's important to note that your remote work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

**Hours of Work**: 35 hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer se

  • Specialist, Housing Supply

    6 months ago

    Ontario, Canada Regional Municipality of Peel Full time

    **Job Description**: **Specialist, Housing Supply** **Human Services - Housing Services** **Status: (1) **Contract Full Time - 13 months & (1) Contract Full Time - Up to 12 months** **Salary Range: $89,469 - $$111,834** per annum **(plus comprehensive benefits, **where applicable)** **Work mode: Hybrid* **_see below for more details about this work...

  • Bilingual Technical Support Associate

    3 months ago

    Ontario, Canada Tech Mahindra Full time

    Level 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues. Qualifications Basic technical background Strong analytical and problem-solving skills Excellent written communication, verbal and listening skills...

  • Property Management Administrator

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Medallion Corporation Full time

    Summary of Function: Your responsibilities as Site Administrator will entail the professional management and administration of the residential rental properties currently under the management jurisdiction of the Corporation. Portfolio may be subject to change during your tenure. Management:· Supervise, coordinate, provide leadership to and review the work...

  • Children's Counsellors

    1 month ago

    Central Ontario, Canada Caledon Community Services Full time

    Reporting to the Director of Transitional Programs and Housing Initiatives, the Transitional Housing Counsellor plays a pivotal role in providing support to women in the Second Stage and Third Stage Housing programs. The Transitional Housing Counsellor will be responsible for providing women with referrals and support related to housing and abuse issues,...

  • Platform Support Team Lead

    6 months ago

    Ontario, Canada INSTANDA Full time

    This role is fully remote. What you will do - Manage a client facing support team - Work to enhance and evolve the current support offering with particular focus on quality, agent training/coaching, customer feedback, tools and processes - Addressing and responding to customer support tickets - Focus on the Service Improvement Plan to ensure continual...

  • Case Manager, Enhanced Follow Up Support Services

    2 months ago

    Toronto, Ontario, Ontario, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community HouseJOB OPPORTUNITY POSITION TITLE: Case Manager, Enhanced Follow-Up Support ServicesDEPARTMENT: Urban Health and Homelessness ServicesSTATUS: Regular Full-time, CUPE 7797# HRS / WEEK:...

  • Manager, Disability System Support

    6 months ago

    Ontario, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Customer Service Agent

    3 months ago

    Markham, Ontario, York region, Canada The Nationwide Group Full time

    Bilingual Customer Service Agent (Fluent in French or Spanish, and English)Summary:The Bilingual Customer service agent role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers...

  • Program Analyst

    6 months ago

    Ontario, Canada Regional Municipality of Peel Full time

    **Job Description**: **Program Analyst** **Human Services - Peel Housing Corporation** **CUPE LOCAL 966** **Status**:(1) Contract Full-time up to 12 months **Salary Range**:$75,319.00- $89,619.00 per annum **Work mode**: (Remote)* _see below for more details about this work mode._ **Location**:7120 Hurontario Street, Mississauga **Hours of work**:35...

  • Realtor – Dubai based

    3 weeks ago

    Toronto, Ontario, Ontario, Canada haus & haus Full time

    Realtor – Dubai based Commission Only Role Looking for an exciting career path in a thriving real estate market?We're looking for experienced real estate professionals from Toronto to join our award winning team in Dubai.At haus & haus we focus on long term client relationships and outstanding customer service, while supporting our agents through...

  • Leasing Consultant

    3 weeks ago

    Toronto, Ontario, Ontario, Canada haus & haus Full time

    Leasing Consultant – Dubai based - COMISSION BASEDToronto, OntarioAre you looking for long-term career growth in a supportive environment with unlimited earning potential? A move to haus & haus could be the perfect next step for you.We're seeking passionate professionals from Toronto to join our award winning team of property experts.At haus & haus we...

  • Retention Specialist

    3 weeks ago

    Mississauga, Ontario, Peel region, Canada OSL Retail Services Full time

    It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...

  • Commercial Real Estate Consultant

    3 months ago

    Toronto, Ontario, Ontario, Canada haus & haus Full time

    Commercial Real Estate Consultant - Dubai Based.**Commission only role**Are you looking for long-term career growth in a supportive environment with unlimited earning potential? A move to haus & haus could be the perfect next step for you.At haus & haus we focus on long term client relationships and outstanding customer service, while supporting our agents...

  • Operations Analyst LoanIQ

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Finance Professionals Inc. Full time

    Location Address: Hybrid - (2-3 days a week in office), Downtown, TorontoContract Duration: Until April 25, 2025Extension: PossibleFTE: PossibleSchedule Hours: 9am-5pm, Monday-FridayTypical Day in Role• Perform day-to-day delivery of critical lending operations processes including loan administrationand servicing for syndicate deals as a participant...

  • Analyst, Asset Management

    3 months ago

    Toronto, Ontario, Ontario, Canada Hove Street Properties Full time

    Headquartered in Toronto, Hove Street Properties has been engaged in the commercial real estate sector for over 30 years. Assets under management currently include more than 200 properties across North America, totaling over 17 million square feet. Hove Street is privately owned, providing a full spectrum of investment/asset management and construction...

  • Seasonal Live Services Agent I

    2 months ago

    Ontario, Canada ServiceTitan Full time

    About Schedule Engine Do you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end...

  • Seasonal Live Services Agent I

    2 months ago

    Ontario, Canada ServiceTitan Full time

    About Schedule Engine Do you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end...

  • Seasonal Live Services Agent I

    2 months ago

    Ontario, Canada ServiceTitan Full time

    About Schedule EngineDo you want to reinvent a trillion-dollar industry?Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end...

  • Seasonal Live Services Agent I

    3 weeks ago

    Ontario, Canada ServiceTitan Full time

    About Schedule EngineDo you want to reinvent a trillion-dollar industry?Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end...

  • Seasonal Live Services Agent I

    2 months ago

    Ontario, Canada ServiceTitan Full time

    About Schedule EngineDo you want to reinvent a trillion-dollar industry?Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end...