Manager, Disability System Support

6 months ago

Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

At Home
- We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you _
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to enable business outcomes
- You thrive leading a team
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**The opportunity**

Manulife’s Canada Disability & Group Life Team is looking for a **Manager, Disability System Support **team.

**Responsibilities**
- Works with Canadian disability and technology teams to drive issue resolution;
- Leadership of various disability tax related initiatives and annual activities;
- Removes barriers in complex situations to enable team to deliver shared accountabilities;
- Responsible for executing technical and business projects across multiple stakeholders;
- Coordinates across senior stakeholders to resolve complex issues spanning many groups;
- Navigates cross team structures while using understanding of teams, cultures, and broader company;
- Able to easily adapt and predict changing scope and complex priorities across teams;
- Strong communication across multiple stakeholders through incident management;
- Foster a continuous improvement culture;
- Leverage data to drive prioritization and focus;
- Create an environment where teams can demonstrate Manulife Values;
- Recruits and hires talent to support teams;
- Leadership and coaching skills to build High Performing teams;
- Establish and cultivate internal and external partnerships;
- Identify, develop, and retains industry top talent;
- Celebrates individual and team accomplishments;
- Remote on call availability for incident management support and leadership.

**Qualifications**
- Experience working within Group Benefits technology environment and/or prior systems support experience;
- Bachelor’s degree in related field will be an asset.
- Agile/SAFe certification and Group Benefits experience will be considered an asset;
- Experience using SQL and Jira will be an asset
- Bilingualism (English, French) is considered an asset.
- Superior problem-solving, analytical, and prioritization skills;
- Solution -focused and aligned to outcomes;
- Constantly learns from both success and failure;
- Excellent verbal and written communication;
- Relentless enthusiasm for our work;
- Driven by passion to do what is right;
- Natural curiosity that leads to working towards the best solution for Manulife and our clients;
- Encourages self and others to have a growth mindset;
- Empathic, professional communication skills;
- Thrives in a dynamic team environment;
- Results-oriented with strong decision-making ability;
- Flexibility to handle multiple priorities;
- Team leadership experience in a fast-paced environment;

**Our commitment to you**

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Ontario - Full Time Remote

**Salary range is expected to be between**

$55,125.

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