Collections & Customer Service Agent

3 weeks ago


Toronto, Canada Stratmajix Full time

**THIS IS A FULLY ON-SITE ROLE AT 2 BLOOR ST W**:

- **THE SALARY IS 45000 CAD WITH BENEFITS AND BIWEEKLY BONUS**:

- **FILLING THE SCREENING QUESTIONNAIRE BEFORE SUBMITTING APPLICATION IS MANDATORY**

We are looking for a customer service / collections agent to join our incredible team

**Responsibilities**:

- Contact individuals or businesses to gather information on the phone
- Enter data into computer systems for record keeping purposes
- Provide excellent customer service while handling sensitive financial matters
- Answer customer questions professionally

Qualifications:

- Previous experience in collections or a related field is preferreD
- Excellent phone etiquettes
- Ability to effectively communicate and negotiate
- Detail-oriented with strong organizational skills

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Application question(s):

- Do you understand that it is mandatory to have prior customer service / collections experience clearly highlighted on your resume to be considered for this role?
- The salary for this role is 45000 CAD with benefits and biweekly bonuses. Is that acceptable to you?
- How soon can you start?

**Experience**:

- Customer service: 2 years (required)
- Collections: 1 year (preferred)

Ability to Commute:

- Toronto, ON M4W 3E2 (required)

Work Location: In person

Expected start date: 2023-11-20


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