Aws Production Support

3 weeks ago

Toronto, Canada AstraNorth Full time

**Skills and Responsibilities**:

- Provides production and end-user support and governance for the Home Finance platform and system environment that supports data & control structures (e.g. process controls, user access controls, data integrity controls).
- Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.
- Acts as a trusted advisor to assigned business/group.
- Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Identifies emerging issues and trends to inform decision-making.
- Conducts independent analysis and assessment to resolve strategic issues.
- Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
- Build effective relationships with internal/external stakeholders.
- Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.
- Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.
- Provides specialized consulting, analytical and technical support.
- Works independently and regularly handles non-routine situations.

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, ON

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