Aws Sysops Administrator

2 months ago

Toronto, Canada Limelight Software Full time

**Welcome to Limelight Software - Who We Are**

**Limelight Software** is on a mission to level up the capabilities of finance teams across the medium-to-enterprise business space. We accomplish this for our customers by enabling their decision-making process, unlocking collaboration at scale, and removing barriers to growth such as manual & repetitive tasks.

We’re focused on our customer growth. And in turn, as our customers proclaim their love for the product, we grow. So we’re looking to build on our already fantastic team with customer-focused, team-oriented, and growth-interested individuals to add to our capabilities.

**The Opportunity**

**Limelight** is growing and we are looking to expand our CloudOps & Support Team by bringing on a **AWS SysOps Administrator** to join our team Reporting to the VP of Product Strategy, you will be responsible for building and maintaining a robust infrastructure framework to support our customers and our dev team.

**Title**: AWS SysOps Administrator
**Location**: Toronto, Ontario (Hybrid work model; 3 days/week in office)
**Hours**: Full-time, Flexible hours
**Perks**: Extended Healthcare and Dental Package; Paid vacation; Paid Personal days

**A Day in the Life
- Strategic Projects**
- Provide SysOps recommendations and insight into strategic decisions
- Proven ability to automate repetitive tasks in the AWS environment
- Create tools for front-line support to easily resolve routine issues
- Support SysOps aspects of related projects from other team members
- Building an error-handling process to automatically resolve issues/failures, where possible
- Monitor performance across all customers. Resolve and rebalance where required.

**A Day in the Life - Communication**
- A proven ability to communicate directly to customers to gather information or resolve issues
- Handle relationships with 3rd party providers for SysOps tools

**A Day in the Life - Support**
- Ability to troubleshoot complex issues across functions
- Train front-line support on how to perform simpler or basic SysOps tasks
- Provide an escalation path to handle complex issues
- Ability to deploy and support customer instances

**What you bring to the table**
- Post-Secondary Degree specialization in Computer Science, Engineering, or a related field
- 5+ years of related experience in cloud based infrastructure.
- Fluent in the AWS environment including services such as CloudWatch, RDS. Redshift.
- Experience with SOC Type 2 Certification requirements and maintenance
- Proven track record of recognizing repetitive incident patterns and developing automated, scripted solutions

**The following are an asset**:

- One or more of the following certifications: AWS DevOps certification, AWS Security Specialist, AWS SysOps Administrator
- Experience building and maintaining ETL processes
- Proven track record of accurate change management and documentation

**Thank you**

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