![CAA Club Group](https://media.trabajo.org/img/noimg.jpg)
Insurance Service Agent
3 days ago
**About Us**:
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results.
We work hard and play hard. We're about doing what's right, and feeling good about it.
**Who we are**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
**Position Details**:
**What You Will Do**
- Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
- Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
- Assist with the collection of data for departmental reporting
- Offer support for ongoing departmental projects and initiatives
- Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
**Who You Are**
- Post-secondary education completed
- Considerable experience in retail, customer service, and/or a call centre environment
- Strong communication skills, both written and verbal
- A highly motivated individual, committed to continuous improvement and exceeding client expectations
- You use your critical thinking skills to identify needs and propose solutions to the customers
- You are a team player who shares knowledge and insights with peers
- You are positive, customer focused and resourceful
- Insurance experience is considered an asset
- OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)
**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.
**Call Centre Hours**
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm
**You must be flexible to work various shifts within the call centre hours**
**What’s In It For You**
- Competitive salary with pay for performance bonuses and incentives
- Annual bonuses
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership
- As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment._
**Our Commitment**:
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
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