Bilingual (French/english) Customer Service

1 month ago

SaintLaurent, Canada Franklin Electric Full time

**Description**:
Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

**Key Responsibilities**:

- Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
- Organize workflow to meet customer timeframes
- Keep records of customer interactions and transactions according to the Company’s Retention Policy.
- Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
- Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
- Process and reconcile customer accounting transactions.
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
- Perform other related duties as required or assigned.

**Skills, Knowledge and Expertise**:

- Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work.
- Completes some moderately repetitive tasks.
- High-level attention to detail, high level accuracy; reliable results
- Effective Communication skills, written & verbal; internal & external
- Demonstrate ability to employ new ideas, concepts and methods
- Team player, professional in all aspects
- Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

**Education and Experience**
- Equivalent of four years of high school (required).
- Three to five years of relevant experience or training in customer service or a related field (preferred).

**Computer Skills**

**Intermediate**:10-key.

**Basic**:Alphanumeric data entry; word processing/ typing.

***

**Certificates and Licenses**
- Prefer individual with WQA certification or willing to become certified.

***

**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.

  • Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada DGI Supply, A DoALL Company Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...

  • Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada DoAll Canada, Inc. Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...

  • Bilingual (French/english) Customer Service

    2 weeks ago

    Saint-Laurent, Canada Franklin Electric, Water Treatment Full time

    Franklin Water Treatment is a Division of Franklin Electric **WHAT WE DO** We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion...

  • Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Bilingual Purchasing Assistant

    4 weeks ago

    Saint-Laurent, Canada Pneutech-Rousseau Group Full time

    **Description**: We are looking for a Purchasing Assistant to order supplies and equipment based on our company’s needs. Purchasing Assistant responsibilities include tracking deliveries and updating order records (e.g. dates, invoices and discounts) Ultimately, you will make cost-effective purchases and ensure we maintain a fully stocked...

  • Bilingual Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Customer Care Representative

    2 weeks ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Customer Care Representative

    3 weeks ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Bilingual (French/english) Customer Service

    3 weeks ago

    Saint-Laurent, Canada Franklin Water Treatment Canada Full time

    **Description**: Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements. **Key Responsibilities**: - Provide relevant and relational order...

  • Bilingual Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a bilingual Customer Service Representative in our Customer Success Department to cover our Quebec and Eastern Canada sales regions. If you’re passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front...

  • Bilingual Representative, Customer Service

    2 weeks ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Bilingual Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada CAMP Systems International Full time

    **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...

  • Bilingual (French) Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada CAMP Systems International Full time

    **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...

  • Bilingual (French/english) Administrative Assistant

    3 weeks ago

    Saint-Lambert, Canada McLarens Global Full time

    **Bilingual (French/English) Administrative Assistant**: **McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution.** McLarens family of brands’ is trusted by clients worldwide to deliver the best in claims management, loss adjusting and auditing services to pre-risk and damage surveying....

  • Bilingual Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Bilingual Customer Service Agent

    3 weeks ago

    Saint-Laurent, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...

  • Customer Service

    4 weeks ago

    Saint-Laurent, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Representative

    1 day ago

    Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada SAGETRA INC. Full time

    _**Do you have a strong work ethic and a positive attitude? Are you looking to work for a fast-growing company? Do you like to work with an awesome team? If you answered yes to all these questions, we have a great opportunity for you**:_ **About us** **SAGETRA INC**. is recognized as a leading distributor of kitchen accessories and restaurant equipment in...