Customer Care Representative

4 months ago


SaintLaurent, Canada Versacold Full time

VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges. The foundation of our culture is based upon The VersaCold Way demonstrating our commitment to health and safety, integrity, innovation, performance and collaboration.

We are a growing organization and currently looking for a passionate and motivated **Customer Service Representative **to join our winning team.

**Employment Type**:Full-Time

**Reports To**: Supervisor, Customer Service

**Shift** : Monday to Friday - 8:30 am to 5 pm

**Office/Facility**: Côte-de-Liesse, Ville Saint Laurent

***

The Customer Service Representative plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.

**KEY RESPONSIBILITIES**
- Participates actively in promoting a culture where Health & Safety is the #1 priority.
- Schedules inbound/outbound customer appointments. Communicates expected lead times and accommodates exceptions where needed.
- Processes and inputs all customer orders, generates work orders and checks orders for special requests.
- Responds to custom requests regarding same-day shipping, tracing orders, month-end activities, and entering data into 3rd party systems.
- Communicates regularly with warehousing solutions team to share information concerning inbound and outbound shipments and ensure optimal service delivery. Keeps informed of warehouse capacities and restraints when communicating committed appointment times/dates.
- Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
- Liaises with the customer to address overages, shortages and damages (OS&D). Investigate and complete relevant paperwork.
- Works with Inventory Control to coordinate customer recall activities and other customer requests.
- Provides support/assistance during regulatory inspections. May be involved in coordination with CFIA inspector as required.
- May be involved in the setup of items in P2 under the direction of the supervisor or manager. Validates automatic charges in P2.
- Gathers data and information to assist in the preparation and distribution of reports as required
- Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Participates in other initiatives, projects and duties as assigned.

**KEY REQUIREMENTS**
- 1 year of experience in a customer service role in a logistics, transportation or warehouse environment
- College diploma or University degree is required
- Training or post-secondary courses in Customer Service an asset
- Bilingualism - English and French (Verbal and Written) required
- Working towards post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
- Personally demonstrates that external (or internal) customers are a high priority.
- Identifies customer needs and expectations and responds to them in a timely and effective manner.
- Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.
- Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
- Detail-oriented with a high level of accuracy.
- Works effectively as part of a team.
- Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.
- Working knowledge of warehouse and/or transportation software systems, processes and procedures an asset.



  • Saint-Laurent, Canada Lineage Logistics Full time

    We are a growing organization and currently looking for a passionate and motivated Customer Care Representative to join our winning team. Employment Type: Full-Time, Temporary Reports To: Customer Service Manager Shift : Day Office/Facility: Côte-de-Liesse The Customer Care Representative plays a lead role on the regional customer service team in...


  • Saint-Laurent, Canada Lineage Logistics Full time

    The Customer Care Representative plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely...


  • Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent **Role Summary** As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans...


  • Saint-Laurent, Canada Dafco Filtration Group Full time

    Data entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and external customers. Maintain and work to exceed...


  • Saint-Laurent, Canada Bossard Canada Full time

    **The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.** **We are currently seeking an experienced Customer Relations Representative (Bilingual)...


  • Saint-Laurent, Canada W. Ralston Full time

    **W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...


  • Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....


  • Saint-Laurent, Canada Dart Aerospace Full time

    **Position **:Customer Service Representative **Location**: 9900 Cavendish, Suite 310, Saint-Laurent, QC H4M 2V2 **About Dart** DART provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,100 STCs, DART offers a comprehensive portfolio of mission...


  • Saint-Laurent, Canada PROHIBITION Full time

    Have you wanted to be part of the Cannabis industry? Well now is your chance! We are both, the largest distributor and franchise retailer of cannabis smoking accessories in Quebec! We are currently hiring for the position of Customer Service Representative. We are looking for a motivated, bilingual, and well-spoken individual to join our team. The Customer...


  • Saint-Laurent, Canada Trudell Healthcare Solutions Full time

    Do you have an interest in the Healthcare industry and have a passion for helping people? Do you possess excellent bilingual communication skills and are able to foster strong customer relationships? Do you consider yourself to be very organized, detail-oriented and creative to think outside the box to resolve issues? We at Trudell Healthcare Solutions...


  • Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent - Contract: 12 months with a possibility of extension. As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing,...


  • Saint-Laurent, Canada Keir Surgical Full time

    **Représentant(e) du service à la clientèle bilingue** Le poste de représentant(e) du service la clientèle est un poste à temps plein et poste horaire. Vous relèverez du directeur général et vous devrez accomplir les tâches suivantes: - Participe activement en tant que membre d'une équipe de service client de quatre personnes qui travaille en...


  • Saint-Laurent, Canada Gensteel Doors Inc. Full time

    Customer Service Representative (CSR) needed to join a well-established company in the St-Laurent, Montreal area. The qualified individual will be detail-oriented and responsible for customer order entry as well as customer resolution efforts and other associated duties in the sale of our manufactured products. Direct and indirect contact with customer(s),...

  • Parts Customer Care

    4 months ago


    Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training. WE...


  • Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...


  • Saint-Laurent, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...


  • Saint-Jean-sur-Richelieu, Quebec, Canada Savers Value Village Full time

    Position: Customer Care Representative at Village des Valeurs Village des Valeurs, a proud member of the Savers family, operates as a global retailer specializing in high-quality, gently used apparel, accessories, and household goods. Our business model champions sustainability by facilitating the purchase, resale, and recycling of millions of pounds of...


  • Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to...


  • Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....