Housekeeping Supervisor

7 months ago

Toronto, Canada Hotel X Toronto Full time

**Job Summary**

To manage the administration and daily operation of the Housekeeping Department ensuring cleanliness of guestrooms and public areas in the complex.

**Role and Responsibilities**
- _Responsible for the direct supervision and training of all _Room Attendants, House Attendants, Uniform Attendants_, Laundry Attendants_ _and Turndown Attendants._
- _Work according to rotating rosters covering morning and afternoon shifts._
- _Ensure that extra duties over and above routine procedure as well as special instructions will be followed up and delegated._
- _Ensure a high standard and quality of service in the guestrooms by inspecting all the vacant, checkout and occupied rooms._
- _Maintain a high standard of cleanliness in the service area, near the guest lift and corridors._
- _Report any maintenance deficiencies immediately and shall be followed at all times._
- _Ensure excellent grooming standards are maintained, that the correct uniform is worn at all times._
- _Responsible for the security of all floor key cards issued and to protect the guestrooms by prohibiting access to an_ _unauthorized person._ _Report any suspicious persons or circumstances to _Security /_Risk Management._
- _Hotel X Toronto_ _standards relating to guest complaints (verbal and written), compliments and requests shall be followed at all times._
- _Responsible for developing high associate morale and commitment to guest satisfaction._
- _Ensuring that all Associates wear the appropriate uniform as supplied by the hotel, and correct footwear daily._
- _Responsible for coaching, counseling and taking disciplinary action following the grievance procedure with the guidance of the Assistant _Director/ Director of Housekeeping_ _and Human Resources._
- _Ensure effective communication by conducting a regular briefing in the morning afte_r the allocation of their rooms in the absence of the Assistant / Director of Housekeeping._
- _Inspect VIP rooms prior to guest arrival._
- _Ensure OO or OS rooms are rectified and checked daily._
- _Abide by the policies and procedures as set out in the Associate Handbook._
- _Ensure that the correct _handling of chemicals is_ _adhered to._
- _Undertake duties and special tasks as assigned by the Assistant_ _/ Director of Housekeeping_._
- _Awareness of the proper use of the hotel equipment such as vacuum cleaner, _carpet cleaning _equipment, _HOTSOS_ _system etc._
- _Ensure staffing is adequate by calculating and preparing all assignment and worksheet of all Housekeeping Associates Daily and looking ahead at Staffing levels and requirements._
- _Maintaining the storage areas for cleanliness, safe_ty _and has a professional appearance_._
- _Checking all rooms listed on the assignment sheet as vacant, reporting any discrepancies to Front Desk and Housekeeping Office._
- _Assign staff respective areas on daily basis._
- _Supervises the activities of room attendants to ensure clean, attractive and well-maintained guestrooms, hallways and service areas according to set standards in order to achieve prompt courteous service._
- _Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees._
- _Attend daily Housekeeping operations meeting and acts on special instructions._
- _Establishes effective employee relations._
- _Provides input to Housekeeping Departmental meetings._
- _Handles floor report as instructed._
- _Control and requisitions supply necessary for daily operation._
- _Communicates with front desk to confirm room status, investigates and resolve discrepancies._
- _Participates in taking various Housekeeping inventories._
- _Recommends possible improvement of operation._
- _Ensures flow of communication between room attendants and their superiors._
- _Completes and submits maintenance requisitions Engineering Department and follows up to ensure that the work is completed._
- _Supervises room attendants by coordinating training, participating in performance appraisal and discipline problems to the Director of Housekeeping._
- _Ensures all lost and found items are delivered to Security Department._
- _Inspects surrounding public areas, floor linen rooms, pool and fitness area, ensuring hotel standards of cleaning are met._
- _Monitor the stock on Room Attendant carts, storage and issue supplies._
- _Reinforces implementation of departmental and corporate policies and procedures._
- _Assists in implementation and maintaining a hands-on approach with staff throughout daily operations._
- _Assists in special projects._
- _Guides staff on personal and work-related issues._
- _Assists in conducting quarterly departmental meetings and attends all required in-house meetings._
- _Meets with guests to resolve complaints and respond to requests in the absence of the Assistant Director / Director of Housekeeping._
- _Spot checks the issuance of guest amenities, room supplies and linens on the floors._
- _Ensures that health, safety and fire procedures an

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