Patient Flow Coordinator

3 weeks ago

Toronto, Canada University Health Network Full time

**PATIENT FLOW COORDINATOR**

**Job Posting #**:921461

**Union**:NOWU.

**Site**:Princess Margaret Cancer Centre

**Department**:Radiation Therapy

**Reports to**:Administrative Manager of Radiation Oncology

**Hours**:35 hours per week

**Wage range or Salary**:$21.07 to $26.34 per hour. Start rate non-negotiable.

**Status**:Permanent Full-Time

**Posted Date**:June 29. 2023

**Closing Date**:Until filled.

**Position Summary**

As an integral member of the Radiation Therapy department, the Patient Flow Coordinator (PFC) is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The PFC will be responsible for the following duties: Transcribes physician orders; books appointments for tests and answers patient queries; performs reception responsibilities; Etrieves charts from Health Records; pulls patient clinic lists for the day and activates patient information in the computer; responsible for orders and stocks supplies and;
**Duties**
- Coordinates and facilitates flow of patients through the various stages of their visit;
- Communicates effectively in person or by telephone with internal and external parties
- Coordinates the scheduling of patient appointments; Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
- Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in at timely manner.

**Qualifications**
- Completion of Grade XII or recognized equivalent; Successful completion of Medical Terminology course or equivalent preferred
- Minimum of one (1) year related work experience required
- Previous experience working in a Health care environment is strongly preferred
- Knowledge of Mosaiq, Epic and e booking preferred
- Previous experience working with EPR or other ADT (Admitting, Discharge & Transfer systems) preferred.
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem solving skills
- Strong judgement / decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

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